Medical Customer Service Representative

True Vine Concepts LLC; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Priority Family Care is seeking a Medical Customer Service Representative to assist patients with inquiries, coordinate communication between patients and providers, and provide administrative support in a health care setting.

The ideal candidate will have previous customer service experience and a medical background, with strong verbal and written communication, professional telephone etiquette, basic computer and data-entry skills, and a thorough understanding of patient confidentiality and

Qualifications

• Previous customer service experience required.
• Medical background or healthcare setting preferred.
• Experience in a medical office, clinic, or healthcare call center a plus.
• HIPAA knowledge and patient confidentiality.

Responsibilities

• Answer incoming calls and assist patients with general questions.
• Direct inquiries to the appropriate department and coordinate communications.
• Schedule appointments and maintain patient communications.
• Verify and update patient demographics and insurance information.
• Assist with referrals, authorizations, and medical records requests.
• Document telephone calls and patient interactions accurately.
• Provide excellent customer service while maintaining professionalism.
• Maintain patient confidentiality and HIPAA compliance.
• Perform data entry, filing, faxing, and other clerical duties.
• Communicate with medical offices, providers, and insurance companies as needed.

Skills

Customer service

Medical background

Medical office experience

Communication skills

Telephone etiquette

Data entry

Organizational skills

HIPAA compliance

Job description

Priority Family care, is seeking a professional, dependable, and customer-focused Medical Customer Service Representative to assist patients with inquiries, coordinate communication, and provide administrative support in a health care setting. The ideal candidate will have previous customer service experience and a medical background. SPANISH SPEAKER A MUST.

Responsibilities

• Answer incoming calls and make outgoing calls to patients and healthcare professionals.
• Assist patients with general questions and direct inquiries to the appropriate department.
• Schedule appointments and coordinate patient communications as needed.
• Verify and update patient demographic and insurance information.
• Assist with referrals, authorizations, and medical records requests as assigned.
• Document telephone calls and patient interactions accurately.
• Provide excellent customer service while maintaining professionalism.
• Maintain patient confidentiality and follow HIPPA requirements.
• Perform data entry, filing, faxing, and other clerical duties.
• Communicate with medical offices, providers, and insurance companies as needed.

Qualifications

• Previous customer service experience required.
• Medical background or experience in a HealthCare setting preferred.
• Experience working in a medical office, clinic, or healthcare call center, a plus.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Basic computer skills and accurate data entry.
• Strong organizational and multitasking abilities.
• Knowledge of HIPPA and patient confidentiality.

• SPANISH SPEAKER A MUST.