Vital Records Assistant
Job Id: 175614
Position Overview
The Vital Records Assistant plays an essential role in supporting the community by providing accurate timely and confidential vital records services. This position serves as a key point of contact for customers seeking assistance with birth death and other official records. The ideal candidate is detail-oriented professional and committed to delivering excellent customer service while maintaining strict confidentiality standards.
Key Responsibilities
Customer Service & Public Support
- Welcome and assist customers in person by phone and electronically with professionalism and courtesy.
- Provide guidance on laws regulations applications affidavits and department services related to vital records.
- Answer general inquiries and ensure customers understand application requirements and processes.
Records Processing & Compliance
- Review applications and supporting documentation for accuracy completeness and legal eligibility.
- Determine if statutory criteria for the release of records have been met.
- Maintain strict confidentiality of personal and sensitive information in compliance with state and local regulations.
- Ensure proper recording maintenance retention and secure storage of vital records.
Administrative & Technical Support
- Perform data entry search retrieve update and adjust records using automated and manual records management systems.
- Prepare routine correspondence including notifications regarding incomplete applications or insufficient documentation/payment.
- Process outgoing mail and packages verify postage and coordinate shipping.
- Maintain organized files and records; compile and summarize data for reports as needed.
- Assist with office supply inventory and general administrative support duties.
Collaboration
- Work closely with internal departments and external agencies to ensure accurate and efficient service delivery.
- Support higher-level staff by relaying information taking messages and completing assigned administrative tasks.
Knowledge Skills & Abilities
- Understanding of basic administrative office practices and procedures.
- Familiarity with filing systems bookkeeping basics and records management principles.
- Proficiency with modern office technology including computers and standard office equipment.
- Strong written and verbal communication skills with proper grammar spelling and professional phone etiquette.
- Basic mathematical skills to perform routine calculations.
- Ability to work effectively and respectfully with individuals from diverse socio-economic ethnic and cultural backgrounds.
- Exceptional attention to detail and commitment to accuracy.
- High level of discretion and integrity when handling confidential information.