Medical Front Desk Administrative Specialist II

Triplenet Technologies; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Job summary

Triplenet Technologies is seeking a Medical Front Desk Administrative Specialist II in Seattle, WA. The role requires coordinating patient flow, handling medical records, and supporting clinic operations with a focus on accuracy and efficiency.

Responsibilities include managing high volumes of appointments, assisting with patient registration, and producing encounter and billing reports while ensuring compliance with policies and procedures.

Qualifications

• Minimum of 2 years in an administrative role.
• Proficiency in Microsoft Office 365 and medical records handling.
• Ability to create, update, and maintain medical charts per policy.
• Experience with data entry into medical charts and billing reports.

Responsibilities

• Answer inquiries from clients and providers and provide clinic information.
• Screen, triage, and assist with patient registration and consent forms.
• Schedule and manage a high volume of daily appointments.
• Register clients, determine eligibility, and generate reports in clinic systems.
• Assist with medical records purge, archiving, and EHR conversion/implementation.
• Monitor EDN notifications, print forms, and track data.
• Perform weekly chart audits and coordinate pharmacy requests.

Skills

Administrative experience

Customer service

Data entry

Scheduling and coordination

Problem solving

Tools

Microsoft Office 365

EPIC

InfoLinx

Job description

Medical Front Desk Administrative Specialist II

• Seattle, WA

As a Front Desk Administrative Specialisdt II be adept at working as a member of a team and be a strong problem solver, comfortable making decisions within the scope of the role.

Specific skills and qualifications include:

• Administrative Experience: A minimum of 2 years in an administrative role is required.
• Technical/Clerical Skills:
  • Proficiency in Microsoft Office 365.
  • Ability to create, update, and maintain medical records/charts according to policy.
  • Skill in data entry into medical charts, TREATS, and other systems (which may include complex text and numbers).
  • Ability to collect, organize, and file paperwork and charts.
  • Assisting with medical records purge, archiving, and conversion/implementation of EHR.
  • Experience with indexing and scanning documents into EPIC.
  • Utilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments, and generate client encounter and billing reports.
  • Processing civil surgeon requests.
  • Monitoring EDN notifications, printing forms, and tracking data.
  • Performing weekly chart audits in InfoLinx.
  • Opening, sorting, reviewing, and distributing program mail and correspondence.
  • Tracking and monitoring patient x-rays.
  • Coordinating pharmacy requests and patient medication collection.
• Customer Service Skills:
  • Responding to inquiries from clients and providers regarding public health services.
  • Providing clinic and program information that requires limited interpretation of established policies and procedures.
  • Greeting, screening, and triaging clients in person and on the telephone through established clinic systems.
  • Monitoring client flow in the patient waiting area, which may involve dealing with sensitive or potentially volatile situations.
  • Assisting clients with complaints and following up on concerns.
  • Informing patients of their rights and responsibilities.
  • Assisting clients with completing patient registration and consent forms.
  • Ascertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork.
  • Understanding, determining, and explaining client’s complex insurance coverage and billing/payment policies and procedures.
  • Proficiency in customer service internal and external, including providing clear, timely, and helpful responses to information requests in person, by phone, and in writing.
• Scheduling and Coordination Skills:
  • Scheduling and processing a high volume of daily client appointments, determining appointment type with providers.
  • Monitoring and adjusting client and provider schedules.
  • Making appointment reminder calls.
  • Scheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments.
  • Assisting patients in navigating the hospital.
  • Participating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency.
• Organizational and Time Management Skills:
  • Proficient in planning and organizing a large volume of administrative tasks.
  • Ability to establish work priorities.
  • Able to manage time and multiple priorities effectively.
  • Skilled at flexing activities with business needs while managing time and completing projects within designated timeframes and deadlines.
• Adaptability and Problem-Solving:
  • Able to be adaptable to rapid change.
  • Comfortable making decisions within the scope of the role.
  • Able to work effectively under tight timelines and with high profile projects.
  • A strong problem solver.
• Physical Requirement: Able to lift up to 25lbs.

Additionally, the position is part of a clerical team, so the ability to be cross-trained to fill in for other clerical positions and potentially train other staff on the duties performed is also important.

Duration: 2.5 months
Pay rate: $26.09
Location: Downtown Seattle