Medical Customer Service Representative

Healogics; Jacksonville (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Healogics is seeking a Customer Service Representative in Jacksonville, FL to handle calls, emails, and billing inquiries. You will process payments, update patient data, and set up payment plans while ensuring accuracy and compliance.

The role requires strong communication, data entry, and problem-solving skills, with exposure to MS Outlook and MS Office. This position offers steady hours and a supportive team environment.

Qualifications

• Knowledge of medical billing principles and practices.
• Strong data entry and numerical skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Answer multiline calls from internal and external customers and process inquiries.
• Process insurance and patient credit card payments and update records.
• Set up payment plans and troubleshoot issues on accounts.
• Research information and route calls to the appropriate resource.

Skills

Billing principles

Data entry

Communication

Multi-tasking

Problem solving

Education

High school diploma

Associate's degree

Tools

MS Outlook

Excel

Word

Access

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.Think you are a great fit? Learn more about this role here:Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.The Customer Service Representative is responsible for a variety of dutieswhich include answering calls from internal and external customers, handling correspondence, troubleshooting, setting up payment plans, processing credit card payments, updating patient demographics and insurance information, and other duties as assignedAll Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.Essential Functions/Responsibilities:Answering multiline phone systemHandling medical billing/customer service inquiries telephonically and via emailResearching required information using available resourcesResolving customer/patient complaints and questionsResolving discrepancies in patient accountsEntering and updating new patient information into appropriate systemsRouting and escalating calls to appropriate resourceProcessing insurance and patient credit card paymentsHandling correspondence and returned mailSetting up payment plansFollows up patient calls and respond to voicemailsCorrecting information on claims sent to outside agenciesPerforms other duties as requiredRequired Education, Experience and Credentials:High school diploma required; Associate’s degree preferredAt least two (2) years of Billing Office experience or; an equivalent combination of education and experience from which knowledge, skills and abilities are acquiredRequired Knowledge, Skills and Abilities:Ability to read and comprehend simple instructions, read and write short correspondence, and memosAbility to effectively present information in small group situations to employees of the organizationAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to compute rate, ratio, and percentKnowledge of medical billing principles and practicesThe ability to work independently and collaboratively on projectsStrong data entry skillsMulti-tasking and prioritization skillsExcellent written and verbal communication skillsAbility to recognize individual and system problems and to communicate them to the Business ManagerProficient knowledge of MS Outlook, Excel, Word, Access software, internet and web-based database programsThe hourly rate for this role is 19.20 - 21.00 USD HourlyThis range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.