Patient Navigator/Patient Service Representative

Healogics, LLC.; Brattleboro (VT); On-site; USD 20,000 - 32,000; Full time

Job summary

Healogics, LLC. is seeking a Patient Navigator to support the front office at our outpatient wound care center. The role focuses on scheduling, patient intake, billing data entry, and coordinated communication with patients and providers.

Ideal candidates have strong MS Office skills, excellent communication, and the ability to manage multiple tasks in a fast-paced medical environment. Experience in medical coding is a plus, and confidentiality is essential.

Qualifications

• High School Diploma or GED required;Associate’s degree preferred.
• Minimum 2 years office administration experience; medical setting experience a plus.
• Proficient in Microsoft Office; strong written and verbal communication.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors; routes calls to staff.
• Maintains patient communication needs including scheduling, rescheduling, and reminders.
• Obtains and verifies patient insurance information; handles pre-certifications/pre-authorizations.
• Collects and enters patient charges; reconciles charges as directed.

Skills

Communication

Customer service

Time management

Typing 60 wpm

Basic math

Attention to detail

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Required Education, Experience And Credentials

• High School Diploma or General Education Development (GED); Associate’s degree preferred
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred

Preferred Knowledge, Skills And Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

The hourly rate for this position generally ranges between $14.30 - $19.00 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

The hourly rate for this position generally ranges between $18.75-$23.05 Per Hour

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.