Patient Navigator/Patient Service Representative

Diversified Clinical Services LLC; Brattleboro (VT); On-site; USD 21,000 - 32,000; Full time

Job summary

Healogics is seeking a Patient Navigator to support a busy outpatient wound care center. You will manage front office duties, greet patients, schedule visits, verify insurance, and coordinate tests while ensuring accurate data entry and documentation.

This role emphasizes confidentiality and teamwork in a fast-paced setting. Qualified applicants will have a high school diploma or GED, with 2+ years of office administration experience in healthcare; medical coding experience is a plus.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum two years of office administration experience, preferably in medical setting.
• Prior medical coding experience preferred.

Responsibilities

• Coordinate with center leadership to maximize daily patient census.
• Greet patients and visitors, route calls to staff and schedule appointments.
• Maintain patient communication: scheduling, rescheduling and reminders.
• Obtain and verify insurance information, pre-certifications and pre-authorizations.
• Enter data and patient charges in databases; verify and reconcile charges.
• Assemble and file patient charts; ensure data completeness and signatures.
• Coordinate ancillary testing with hospital departments; arrange transport as needed.
• Maintain office equipment and medical supplies; perform other duties.

Skills

Microsoft Office

Customer service

Communication skills

Time management

Typing 60 wpm

Attention to detail

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate’s degree preferred

2+ years office administration experience

Medical coding experience preferred

Tools

Microsoft Office

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here: Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Required Education, Experience and Credentials:

• High School Diploma or General Education Development (GED)
• Associate’s degree preferred
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting
• Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

The hourly rate for this position generally ranges between $14.30 - $19.00 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

The hourly rate for this position generally ranges between $18.75-$23.05 Per Hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

Healogics is driving wound healing and prevention forward to help heal more wounds and change more lives. Our compassionate wound specialists have touched the lives of more than 2.5 million people, preserving dignity and restoring hope. The impact of healing wounds through innovative care resonates with our wound care doctors, nurses and other specialists who witness lives changed and build strong relationships with patients and their families.