Medical Collections Specialist - Self-Pay & Patient Billing

Lawall; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

Lawall in Langhorne, PA is seeking a Self-Pay Collector / Medical Collections Associate for a full-time role. The position focuses on resolving health insurance claims with multiple payers, receiving payments, and setting up payment plans in a patient-friendly office environment.

The candidate will handle monthly statements, answer billing questions, and coordinate with collection agencies while maintaining accurate financial records. Excellent communication and confidentiality are required.

Qualifications

• High school diploma or equivalent.
• Health insurance knowledge and medical billing preferred.
• Proficient computer knowledge.
• Proficient phone skills.
• Strong organizational skills.
• Attention to detail.
• Ability to handle sensitive information with confidentiality.
• Adapt to a fast-paced work environment and shifting priorities.
• Knowledge of state laws related to collections is preferred.

Responsibilities

• Send monthly statements to patients.
• Assist patients with questions about their bills.
• Create and implement payment arrangements.
• Handle incoming phone calls regarding patient accounts.
• Process payments, including credit card transactions and setting up payment plans.
• Maintain accurate records of payments and refunds.
• Assist in resolving billing errors and discrepancies.
• Coordinate with collection agencies as necessary.
• Provide regular updates and recommendations to management.
• Complete tasks as assigned by your supervisor/manager.

Skills

Proficient computer knowledge

Proficient phone skills

Strong organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Lawall in Langhorne, PA is seeking a Self-Pay Collector / Medical Collections Associate for a full-time role. The position focuses on resolving health insurance claims with multiple payers, receiving payments, and setting up payment plans in a patient-friendly office environment.

The candidate will handle monthly statements, answer billing questions, and coordinate with collection agencies while maintaining accurate financial records. Excellent communication and confidentiality are required.