Medical Center Emergency Dispatcher

Atrium Health; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Atrium Health is seeking a Hospital Security Dispatcher to support emergency response operations at our Charlotte, NC campus. The role requires coordinating with Security personnel, monitoring alarms, and ensuring accurate incident documentation and timely communication.

The position involves handling phone and radio transmissions, following complex protocols, and maintaining system status awareness. The ideal candidate will bring a High School Diploma or GED, 1 year of dispatch center

Qualifications

• High School Diploma or GED required.
• 1 Year Dispatch Center experience preferred.
• APCO Certification preferred.
• Must be able to speak in a clear concise manner.

Responsibilities

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
• Follow hospital policies and procedures
• Follow departmental policies and procedures
• Assume responsibility for keeping informed about changes in policies and procedures
• Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
• Document request for service and events in Security Communications database
• Confirms response to the scene and appropriate action taken
• Documents that information was received
• Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
• Transmits accurate information to personnel as needed
• Prioritizes emergency calls appropriately
• Document the emergency in Security Communications database
• Monitors equipment panel abnormalities and ensures prompt response to incidents
• Understands purpose and functions of monitor panels
• Ensures systems are returned to normal working order

Skills

Communication skills

Interpersonal relationships

Team building

Education

High School Diploma or GED

APCO Certification

Job description

Atrium Health is seeking a Hospital Security Dispatcher to support emergency response operations at our Charlotte, NC campus. The role requires coordinating with Security personnel, monitoring alarms, and ensuring accurate incident documentation and timely communication.

The position involves handling phone and radio transmissions, following complex protocols, and maintaining system status awareness. The ideal candidate will bring a High School Diploma or GED, 1 year of dispatch center