Medical Call Center Medic I — Triage & Diver Medicine

Divers Alert Network (DAN); Durham (NC); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Paid time off

Relocation assistance

DAN membership

Job summary

Divers Alert Network (DAN) is a nonprofit devoted to promoting divers' health and safety. The Medic I role handles medical inquiries by phone and electronic channels, gathers clinical information, and provides evidence-based resources within protocols to coordinate medical assistance.

Training lasts about two months on-site, after which hybrid work may be possible. The position requires strong emergency medicine triage skills, clinical knowledge, and clear communication in a 24/7/365 call

Qualifications

• AEMT certification or equivalent medical training and experience required.
• Knowledge of patient assessment, medical terminology, basic pathophysiology, and emergency medical care required.
• Experience in an emergency, clinical, or other patient-care setting preferred; equivalent backgrounds will be evaluated.
• Paramedic, registered nurse, or other advanced medical qualification preferred.
• College-level education in a healthcare-related field preferred.

Responsibilities

• Respond to medical inquiries via telephone and electronic channels with professionalism and empathy.
• Gather medical histories and information to support assessments.
• Provide evidence-based medical information within established protocols.
• Identify urgent cases and involve designated medical professionals as needed.
• Coordinate medical assistance with healthcare providers and internal departments.
• Maintain accurate case documentation and protect confidentiality.
• Participate in ongoing education, competency development, and quality improvement initiatives.
• Adhere to procedures and documentation standards.
• Collaborate with colleagues to ensure effective communication and operations.
• Contribute to medical education, outreach, or associated activities as feasible.

Skills

Excellent communication

Clinical reasoning

Customer service

Computer applications

Diving knowledge (preferred)

SCUBA certification desirable

Additional languages beneficial

Education

AEMT certification or equivalent

Knowledge of patient assessment and emergency care

Experience in emergency/clinical setting

Paramedic or RN preferred

Healthcare-related college education preferred

Tools

Electronic case documentation

Job description

Divers Alert Network (DAN) is a nonprofit devoted to promoting divers' health and safety. The Medic I role handles medical inquiries by phone and electronic channels, gathers clinical information, and provides evidence-based resources within protocols to coordinate medical assistance.

Training lasts about two months on-site, after which hybrid work may be possible. The position requires strong emergency medicine triage skills, clinical knowledge, and clear communication in a 24/7/365 call