Customer Experience Professional - Medical Operations

Divers Alert Network; Durham (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Divers Alert Network is offering a SkillBridge fellowship for transitioning Service Members in Durham, North Carolina. This program aims to provide participants with hands-on training in customer experience and service operations within a nonprofit environment. Training includes analyzing service delivery systems, evaluating service feedback, and supporting safety assistance workflows. Ideal candidates may have dive experience, although it is not required. The position comes with a salary range of $45,000 to $55,000.

Qualifications

• Dive experience is highly desirable but not required.

Responsibilities

• Analyze service delivery systems and member journeys.
• Evaluate service feedback to support service improvement.
• Support safety assistance workflows.

Job description

Summary Description

DAN’s medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident‑ and injury‑free. DAN’s vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.

Job Description

This SkillBridge fellowship provides transitioning Service Members with structured, hands‑on training in customer experience, service operations, and member support within a mission‑driven nonprofit environment.

Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows.

Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.

Program Details

Training Duration: 120-150 days

Delivery Method: In-Person

Locations

North Carolina

Salary

$45,000-$55,000

Other Eligibility Factors

Dive experience is highly desirable but not required.

Position Announcement Url: DOD SkillBridge - Divers Alert Network