Medical Billing Specialist

Abbott; Livermore (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Critical Illness, Hospital coverage, R

MetLife Legal, MetLife ID Fraud, and

Job summary

Abbott in Livermore, California is seeking a Medical Billing Specialist for a 6-month, 100% onsite role within our Revenue Cycle Management team. Responsibilities include handling inbound calls regarding billing statements, following up on patient balances, and interpreting EOBs. Strong knowledge of Medicaid/Medicare and insurance is required.

Compliance with HIPAA is essential. Education requirements include a high school diploma, with preference for secondary education or medical

Qualifications

• Strong verbal and written communication skills are required.
• Working knowledge of billing, insurance and interpreting EOBs is mandatory.
• Ability to reconcile patient accounts and explain statements.
• Familiarity with Medicaid/Medicare and commercial insurances preferred.
• Must follow HIPAA guidelines and maintain confidential information.

Responsibilities

• Communicate with patients via phone and email regarding billing questions.
• Handle inquiries about patient statements, billing, and general questions.
• Reconcile patient accounts and interpret EOBs/RA.
• Explain billing statements and methodologies to patients.
• Maintain accurate records of collection activity and process adjustments/refunds as needed.
• Assist in monthly closing with system data entry and reporting.

Skills

Customer service

Billing inquiries

Verbal and written communication

Account reconciliation

HIPAA compliance

Attention to detail

Education

High school diploma

Secondary education or Medical Certification

Tools

CRM tools

Microsoft Office

Job description

Title: Medical Billing Specialist

Location: Livermore, California

Duration: 6 Months

Shifts: 7:30am - 4:00pm

100% Onsite

Summary

The position of Customer Accounts Specialist is within our Revenue Cycle Management located at Livermore, California. In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB’s is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management.

Responsibilities

• Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
• Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
• Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
• Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
• Able to explain a billing statement and methodology.
• Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
• Process requests quickly, accurately, and consistently with general supervision
• Submit adjustment / refund requests if needed.
• Keeps management informed of areas of concern and problems identified.
• Assists in monthly closing by assuring all appropriate information is entered into the system.
• Process credit card payments.
• Monitors hardship applications.
• Process correspondence, as assigned.
• Performs other related duties as assigned.
• Follows all HIPAA guidelines.

Education

• High school graduate or equivalent required
• Strong verbal and written communication skills
• Knowledge of Revenue Cycle Customer Billing
• Excellent oral and written communication skills preferred
• Detail oriented with a focus on exceptional customer service
• Strong time management skills and ability to manage individual assignments
• Ability to work in a team environment
• Strong attention to detail
• Requires the ability to work with and maintain confidential information

Preferred Qualifications

• Secondary education or Medical Certification
• Experience in the healthcare industry preferred
• Knowledge of customer relationship management (CRM) tools and related analytics desired
• Experience with Microsoft Office - Word, Excel, PowerPoint required

Competencies

• Familiarity with performance metrics and ability to meet identified targets required
• Strong customer service skills and professional demeanor required
• Working knowledge of HIPAA and the Affordable Care Act;
• Must have an aptitude for problem solving and staff coaching/training;
• Must be able to communicate both written and orally in a business professional manner;
• Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
• Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
• Analytical skills are required

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.