Medical Billing Manager

Quadax; Middleburg Heights (OH); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Quadax in Middleburg Heights, OH is seeking a seasoned operations supervisor to manage process improvements and staff performance. The role begins in-office, five days a week for the first three months, then shifts to a hybrid model with three in-office days and two remote days each week.

The candidate will monitor dashboards, adjust staffing, coordinate client meetings, and drive KPI adherence while maintaining confidentiality and collaboration across diverse teams.

Qualifications

• Four-year degree or similar level of experience.
• 5–10 years of experience working and managing staff in a business environment.
• Experience in working with software and systems.
• Ability to collaborate with diverse groups and coach high performers.
• Ability to establish priorities and communicate initiatives to staff.

Responsibilities

• Process analysis to determine areas of process improvement.
• Ensure that all corporate and client goals are being met.
• Add, adapt, and implement processes to meet client and team needs.
• Oversee management staff and provide education and guidance as needed.
• Monitor dashboards and adjust staffing to address out-of-target work.
• Monitor staff productivity and address outliers.
• Participate in client meetings to discuss processes and billing issues.
• Analyze process flows and monitor daily activity of direct reports.
• Assess account work volumes to determine needed resources.
• Determine staffing needs based on client volume and forecast.
• Direct management on task priorities and address KPI performance.

Skills

Process analysis

Staff management

Coaching

Collaboration

Excel

Word

Education

Bachelor's degree or equivalent

Four-year degree

Tools

Microsoft Excel

Microsoft Word

Job description

This position is in office in Middleburg Heights, or Milan, Ohioand is 5 days a week for the first 3 months (training period). Then reverts to hybrid model of 3 days in office and 2 day working remote each week.

Key Responsibilities:

• Process analysis to determine areas of process improvement.
• Ensure that all corporate and client goals are being met.
• Add, adapt, and implement processes to meet the needs of both the client and the teams.
• Oversee management staff and provide education and guidance as needed.
• Monitor dashboards to ensure work is current and adjust staffing to address any out of target work.
• Monitor productivity of staff. Work with supervisor on any outliers.
• Participate in client meetings, as needed, for discussion on processes and billing issues.
• Analysis of process flows.
• Monitor the daily activity of all direct reports.
• Examine account work volumes in the various divisions to determine the needed resources.
• Determine staffing needs based on client volume – both past and forecasted.
• Provide direction to management staff on work task priorities.
• Monitor performance standards of staff and address staff not meeting KPIs (Key Performance Indicators) I.e., Coaching Plans, warnings, other disciplinary action as needed.
• Other duties as assigned.

Education/Experience:

• Four-year degree or similar level of experience
• 5 – 10 years of experience working and managing staff in a business environment
• Experience in working with software and systems
• Ability to work effectively in collaboration with diverse groups of people
• Positive experience in attracting, developing, coaching, and retaining high performance team members
• Ability to establish priorities and effectively communicate initiatives and objectives to staff
• Demonstrated strong integrity, positive attitude, and goal-oriented initiative
• Proficient in using Microsoft Excel, Word, and other related software
• Ability to maintain confidentiality

Salary Range: $55,000 - $65,000

Equal Opportunity Employer
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