Medical Billing & Front Desk Specialist

American Family Care; Chattanooga (TN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Collaborative team

Flexible shifts

Career growth opportunities

Job summary

American Family Care in Chattanooga, TN seeks a Medical Receptionist (PRN) specializing in insurance verification and medical billing to join our urgent care team. You’ll be the face of AFC, greet patients, verify coverage, explain costs, and support billing while keeping HIPAA compliance.

This role offers flexible shifts, potential for growth into Billing or Front Desk Supervisor as AFC expands to 500+ locations, and a chance to contribute to community healthcare while developing valuable

Qualifications

• You have experience with insurance verification and medical billing (non-negotiable!).
• Explain complex insurance concepts to frustrated patients with empathy and clarity.
• Detail-oriented – a single digit error in an insurance ID can cost thousands.
• Experience as Medical Receptionist, Administrative Assistant, or in Customer Service in a medical office setting.
• Tech-savvy with medical billing software and EMR systems.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Skills

Insurance verification

Medical billing

Customer service

Attention to detail

Education

High school diploma

X-Ray Tech/Medical Assistant certification

Tools

EMR systems

Billing software

Job description

American Family Care in Chattanooga, TN seeks a Medical Receptionist (PRN) specializing in insurance verification and medical billing to join our urgent care team. You’ll be the face of AFC, greet patients, verify coverage, explain costs, and support billing while keeping HIPAA compliance.

This role offers flexible shifts, potential for growth into Billing or Front Desk Supervisor as AFC expands to 500+ locations, and a chance to contribute to community healthcare while developing valuable