Medical Assistant Telemedicine Services

SynergenX Health Holdings LLC; Houston (TX); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hybrid schedule

Insurance package

Disability coverage

Life insurance

PTO

Employee discounts

Tuition reimbursement

Onsite gym

Collaborative team

Growth opportunities

Job summary

SynergenX | Low T Center | HerKare in Houston, TX is seeking a Telemedicine Medical Assistant to join a growing telemedicine services team. This full-time hybrid role supports patients, providers, and clinic teams, ensuring timely communication and accurate documentation in the EHR.

You will coordinate care, relay lab results per protocol, schedule follow-ups, and help with payments. Strong communication, organization, and patient confidentiality are essential; active MA certification required.

Qualifications

• Telemedicine experience preferred.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage multiple patient needs.
• Patient confidentiality and HIPAA awareness.

Responsibilities

• Serve as a primary point of contact for patients receiving telemedicine services.
• Coordinate patient care with telehealth providers and clinic teams.
• Prepare, update, and maintain accurate patient documentation in the EHR.
• Communicate lab results to patients and provide education.
• Escalate clinical questions to appropriate provider.
• Schedule follow-up appointments and assist with payments.
• Track open patient concerns and ensure timely resolution.
• Create a positive, compassionate patient experience in every interaction.

Skills

Telemedicine experience

Communication skills

Organizational skills

Multitasking

Patient confidentiality

Background check

Education

Medical Assistant certification

Tools

Microsoft Office

EHR systems

Job description

Medical Assistant - Telemedicine Services

Company: SynergenX | Low T Center | HerKare
Location: Houston, TX
Employment Type: Full-Time | Hybrid
Compensation: $19.00 per hour

Join Our Growing Healthcare Team!

At SynergenX | Low T Center | HerKare, we're passionate about helping patients feel their best through hormone replacement therapy, weight management, and targeted wellness services. We're growing our Telemedicine Services team and looking for an enthusiastic, dependable Medical Assistant who enjoys helping people, staying organized, and making a difference in the patient experience.

Bring Your Energy. Connect With Patients. Make an Impact.

Do you enjoy helping people, solving problems, and keeping things running smoothly? As a Telemedicine Medical Assistant, you'll help connect patients, providers, and clinic teams to support convenient, personalized care.

You'll play an important role in ensuring patients receive timely communication, follow-up, and support throughout their telemedicine experience. If you're a strong communicator who thrives in a fast-paced, team-oriented environment, we'd love to meet you!

Key Responsibilities

• Serve as a primary point of contact for patients receiving telemedicine services.

• Coordinate patient care with telehealth providers and clinic teams.

• Prepare, update, and maintain accurate patient documentation in the electronic health record (EHR).

• Communicate normal laboratory results to patients within established protocols and provide appropriate education.

• Respond promptly and professionally to patient questions and concerns.

• Escalate clinical questions or concerns to the appropriate provider.

• Schedule follow-up appointments and assist with payment processing.

• Track open patient concerns and follow through to ensure timely resolution.

• Create a positive, compassionate patient experience through every interaction.

• Support the Telehealth Supervisor with reporting, tracking, and daily operational needs.

• Maintain patient confidentiality and follow HIPAA requirements and company policies.

Qualifications

• Active Medical Assistant certification required.

• Previous experience in telemedicine, virtual care, or clinical coordination preferred.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and manage multiple patient needs.

• Comfortable working in a fast-paced, collaborative environment.

• Proficiency with Microsoft Office and electronic health record systems.

• Dependable, adaptable, and professional with a patient-first mindset.

• Strong commitment to patient confidentiality and privacy.

• Successful completion of a background check, if required.

Schedule & Work Arrangement

Full-Time Schedule: Monday-Friday, 8:00 AM-5:00 PM.

Hybrid Schedule:

• Monday: In-office

• Tuesday: In-office

• Wednesday: Remote

• Thursday: In-office

• Friday: Remote

Candidates must be able to work onsite on designated days and maintain a productive, professional remote work environment on work-from-home days.

Why You'll Love Working With Us

• Competitive pay of $19.00 per hour.

• Hybrid work schedule.

• Health, dental, and vision insurance.

• Short-term and long-term disability coverage.

• Life insurance at no additional cost.

• Paid time off (PTO).

• Employee discounts and Plus One wellness benefits.

• Tuition reimbursement option.

• Onsite gym access.

• Supportive, collaborative team environment.

• Opportunities to grow with an expanding healthcare organization.

Equal Opportunity Employer

SynergenX is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where individuals are respected, valued, and given the opportunity to grow and succeed. Employment decisions are made without discrimination based on legally protected characteristics. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

We may use an AI-assisted tool during the interview process for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, skills, and overall fit for the position.