Medical Assistant Telemedicine Services

SynergenX Health; Houston (TX); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hybrid schedule

Health, dental, and vision insurance

Disability coverage

Life insurance

Paid time off

Employee discounts and wellness

Tuition reimbursement

Onsite gym access

Collaborative team environment

Growth opportunities

Job summary

SynergenX | Low T Center | HerKare is seeking a Medical Assistant to join a Telemedicine Services team in Houston, TX. The role involves coordinating patient care, supporting telehealth providers, and maintaining accurate EHR records while ensuring a compassionate patient experience.

The position offers a hybrid, full-time schedule with a competitive hourly wage and benefits. Candidates should have an Active MA certification and experience in telemedicine or clinical coordination, with strong

Qualifications

• Active Medical Assistant certification required.
• Experience in telemedicine, virtual care, or clinical coordination preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and manage multiple patient needs.
• Comfortable working in a fast-paced, collaborative environment.
• Proficiency with Microsoft Office and electronic health record systems.
• Dependable, adaptable, and professional with a patient-first mindset.
• Strong commitment to patient confidentiality and privacy.
• Background check may be required.

Responsibilities

• Serve as a primary point of contact for patients receiving telemedicine services.
• Coordinate patient care with telehealth providers and clinic teams.
• Prepare, update, and maintain accurate patient documentation in the EHR.
• Communicate normal laboratory results to patients within established protocols and provide education.
• Respond promptly and professionally to patient questions and concerns.
• Escalate clinical questions or concerns to the appropriate provider.
• Schedule follow-up appointments and assist with payment processing.
• Track open patient concerns and follow through to ensure timely resolution.
• Create a positive, compassionate patient experience through every interaction.
• Support the Telehealth Supervisor with reporting, tracking, and daily operational needs.
• Maintain patient confidentiality and follow HIPAA requirements and company policies.

Skills

Medical assistant certification

Telemedicine experience

Communication skills

Organizational skills

Multitasking

Microsoft Office proficiency

EHR proficiency

Patient confidentiality

Tools

EHR systems

Microsoft Office

Job description

Medical Assistant – Telemedicine Services

Company: SynergenX | Low T Center | HerKare

Location: Houston, TX

Employment Type: Full-Time | Hybrid

Compensation: $19.00 per hour

Join Our Growing Healthcare Team!

At SynergenX | Low T Center | HerKare, we’re passionate about helping patients feel their best through hormone replacement therapy, weight management, and targeted wellness services. We’re growing our Telemedicine Services team and looking for an enthusiastic, dependable Medical Assistant who enjoys helping people, staying organized, and making a difference in the patient experience.

Bring Your Energy. Connect With Patients. Make an Impact.

Do you enjoy helping people, solving problems, and keeping things running smoothly? As a Telemedicine Medical Assistant, you’ll help connect patients, providers, and clinic teams to support convenient, personalized care.

You’ll play an important role in ensuring patients receive timely communication, follow‑up, and support throughout their telemedicine experience. If you’re a strong communicator who thrives in a fast‑paced, team‑oriented environment, we’d love to meet you!

Key Responsibilities

• Serve as a primary point of contact for patients receiving telemedicine services
• Coordinate patient care with telehealth providers and clinic teams
• Prepare, update, and maintain accurate patient documentation in the electronic health record (EHR)
• Communicate normal laboratory results to patients within established protocols and provide appropriate education
• Respond promptly and professionally to patient questions and concerns
• Escalate clinical questions or concerns to the appropriate provider
• Schedule follow‑up appointments and assist with payment processing
• Track open patient concerns and follow through to ensure timely resolution
• Create a positive, compassionate patient experience through every interaction
• Support the Telehealth Supervisor with reporting, tracking, and daily operational needs
• Maintain patient confidentiality and follow HIPAA requirements and company policies

Qualifications

• Active Medical Assistant certification required
• Previous experience in telemedicine, virtual care, or clinical coordination preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and manage multiple patient needs
• Comfortable working in a fast‑paced, collaborative environment
• Proficiency with Microsoft Office and electronic health record systems
• Dependable, adaptable, and professional with a patient‑first mindset
• Strong commitment to patient confidentiality and privacy
• Successful completion of a background check, if required

Schedule & Work Arrangement

Full‑Time Schedule: Monday–Friday, 8:00 AM–5:00 PM.

Hybrid Schedule

• Monday: In‑office
• Tuesday: In‑office
• Wednesday: Remote
• Thursday: In‑office
• Friday: Remote

Candidates must be able to work onsite on designated days and maintain a productive, professional remote work environment on work‑from‑home days.

Why You’ll Love Working With Us

• Competitive pay of $19.00 per hour
• Hybrid work schedule
• Health, dental, and vision insurance
• Short‑term and long‑term disability coverage
• Life insurance at no additional cost
• Paid time off (PTO)
• Employee discounts and Plus One wellness benefits
• Tuition reimbursement option
• Onsite gym access
• Supportive, collaborative team environment
• Opportunities to grow with an expanding healthcare organization

Important Information About Your Application

All applications and candidate communication are managed directly by our Talent Acquisition team.

Please do not contact the clinic or Human Resources regarding your application status. If your qualifications match the position, Talent Acquisition will contact you directly regarding next steps.

Equal Opportunity Employer

SynergenX is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where individuals are respected, valued, and given the opportunity to grow and succeed. Employment decisions are made without discrimination based on legally protected characteristics. Reasonable accommodations are available upon request.

AI Note‑Taking Disclosure

We may use an AI‑assisted tool during the interview process for note‑taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, skills, and overall fit for the position.