Medical Assistant Telemedicine Services

synergenx; Houston (TX); Hybrid; USD 2,204,000 - 3,031,000; Full time

Benefits offered by this job

Hybrid schedule

Onsite gym access

PTO

Discount program + Plus One

Disability coverage

Health, vision, dental insurance

Life insurance

Tuition reimbursement

Competitive pay

Collaborative team culture

Job summary

SynergenX is seeking a Medical Assistant to join our Telemedicine Services team. You will be the bridge between patients, providers, and clinic teams, ensuring compassionate support throughout the telehealth journey.

The role emphasizes accurate documentation, patient education, and timely follow-up in a fast-paced, team-oriented environment. This hybrid position offers both in-office and remote days.

Qualifications

• Active Medical Assistant certification is required.
• Experience in telemedicine or virtual care is a plus.
• Strong communication and organizational skills.

Responsibilities

• Serve as a primary contact for patients in telemedicine care.
• Coordinate care with telehealth providers and clinic teams.
• Prepare, update, and maintain patient documentation in the EHR.
• Communicate lab results and provide patient education.
• Respond to patient questions and escalate clinical concerns when needed.
• Schedule follow-ups and assist with payment processing.
• Address open patient concerns until resolved.

Skills

Medical Assistant certification

Telemedicine

Clinical coordination

Communication

Organization

Microsoft Office

EHR

Tools

Microsoft Office

Electronic Health Records

Job description

Medical Assistant – Telemedicine Services

Ready to be part of something exciting? SynergenX is growing our Telemedicine Services team, and we’re looking for an enthusiastic, patient-focused Medical Assistant to join us!

As a Telemedicine MA, you’ll be an important part of our virtual care experience—connecting patients, providers, and clinic teams to make sure every patient receives the support and care they need. If you’re organized, compassionate, a great communicator, and enjoy being part of a fast-paced team, we’d love to have you on board!

What You’ll Do

You’ll play a key role in keeping our telemedicine services running smoothly and making sure our patients feel supported every step of the way.

• Serve as a primary point of contact for patients receiving telemedicine care.
• Work closely with telehealth providers and clinic teams to coordinate seamless patient care.
• Prepare, update, and maintain accurate patient documentation in the EHR.
• Communicate with patients regarding normal lab results and provide education when appropriate.
• Respond quickly and professionally to patient questions, escalating clinical concerns to providers when needed.
• Schedule follow-up appointments and assist with payment processing.
• Stay on top of open patient concerns and follow through until they are resolved.
• Create a positive, compassionate patient experience through every interaction.
• Support the Telehealth Supervisor with reporting, tracking, and day-to-day operational needs.

Position Details

Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Work Arrangement: Hybrid

In-Office: Monday, Tuesday & Thursday
Remote: Wednesday & Friday

Pay: $19.00 per hour

What We’re Looking For

• Active Medical Assistant certification required
• Previous experience in telemedicine, virtual care, or clinical coordination is a plus
• Excellent communication skills and a genuine passion for helping patients
• Strong organization and attention to detail
• Ability to multitask and stay on top of multiple patient needs
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office and electronic health records
• Dependable, positive, and professional with a strong commitment to patient confidentiality
• A patient-first mindset and a desire to make a difference

Why You’ll Love Working at SynergenX

At SynergenX, we’re passionate about providing high-quality, compassionate care while continuing to find new and innovative ways to support our patients.

As part of our Telemedicine team, you’ll have the opportunity to be part of the future of healthcare—helping patients receive convenient, personalized care while working alongside an incredible team of healthcare professionals.

And we believe in taking care of our team, too.

What We Offer

• Hybrid work schedule
• Onsite gym access
• Paid Time Off (PTO)
• Employee discount program + Plus One
• Short- and long-term disability coverage
• Health, vision, and dental insurance
• Life insurance at no additional cost
• Tuition reimbursement option
• Competitive pay
• Collaborative, supportive team culture

Equal Opportunity Employer

SynergenX is proud to be an Equal Opportunity Employer! We are committed to creating an inclusive workplace where everyone is respected, valued, and given the opportunity to grow and succeed. We do not discriminate based on any legally protected characteristic. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

To help us stay focused on the conversation and capture important details, we may use an AI-assisted tool during interviews for note-taking and documentation purposes.

AI is not used to make hiring decisions or independently evaluate, rank, or select candidates. All employment decisions are made by our hiring team based on each candidate’s qualifications, experience, skills, and overall fit for the position.