Telemedicine Medical Assistant - Hybrid Schedule

SynergenX Health Holdings LLC; Houston (TX); On-site; USD 54,443,000 - 75,768,000; Full time

Job summary

SynergenX Health Holdings LLC is seeking a patient-focused Medical Assistant to join our Telemedicine Services team. In this role, you will support a virtual care experience by coordinating patient care with providers and clinic teams.

You will handle documentation in the EHR, communicate about lab results, schedule follow-ups, and assist with payments, all while delivering a compassionate patient experience in a fast-paced, hybrid work environment.

Qualifications

• Active Medical Assistant certification is required.
• Experience in telemedicine or clinical coordination is a plus.
• Excellent communication and patient-focused approach.

Responsibilities

• Serve as the primary contact for patients receiving telemedicine care.
• Coordinate with telehealth providers and clinic teams to ensure seamless patient care.
• Prepare, update, and maintain patient documentation in the EHR.
• Educate patients about lab results when appropriate.
• Respond to patient questions and escalate clinical concerns when needed.
• Schedule follow-ups and assist with payment processing.
• Stay on top of open patient concerns until resolved.
• Create a compassionate patient experience with every interaction.
• Support the Telehealth Supervisor with reporting and day-to-day operations.

Skills

Communication

Organization

Multitasking

Confidentiality

Team player

Tools

Microsoft Office

EHR

Job description

SynergenX Health Holdings LLC is seeking a patient-focused Medical Assistant to join our Telemedicine Services team. In this role, you will support a virtual care experience by coordinating patient care with providers and clinic teams.

You will handle documentation in the EHR, communicate about lab results, schedule follow-ups, and assist with payments, all while delivering a compassionate patient experience in a fast-paced, hybrid work environment.