Medical Assistant / Patient Service Specialist I

ZipRecruiter; Hialeah (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Florida is seeking a Medical Assistant / Patient Service Specialist I. This role involves assisting medical providers, managing patient records, and ensuring efficient operations in a clinical setting. Ideal candidates will possess strong customer service and communication skills, and have a background in medical assistance. Join a dynamic team dedicated to delivering quality patient care.

Qualifications

• High School Diploma or equivalent required.
• Completion of an approved medical assistant program preferred.

Responsibilities

• Assist providers in delivering quality care to patients.
• Room patients and prepare them for provider visits.
• Record patient history and vital signs accurately.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma

Medical Assistant Program

Tools

EMR Systems

Microsoft Office

Job description

Job Description

HSA Florida Physician Group

Medical Assistant / Patient Service Specialist I

Position Summary

This position functions as a member of both the clinical and administrative team, completing all assigned daily tasks to ensure smooth day-to-day operations in the FPG physician practice. The Medical Assistant I / Patient Service Specialist (PSS) I must maintain a professional, positive manner when communicating with patients and all customers, in-person, over the phone, or via email.

Key Responsibilities

• Assist providers in delivering quality care to patients.
• Room patients and prepare them for provider visits.
• Take vital signs and record them accurately in the EMR, including blood pressure, temperature, pulse, pulse oximetry, weight, height, and respiratory rate.
• Record patient history, chief complaint, pharmacy information, prescription list, etc., into the EMR.
• Obtain necessary consents and complete required forms for specific visit types.
• Perform in-office testing and controls as needed.
• Perform EKGs as ordered.
• Chaperone providers as required.
• Administer vaccines and medications ordered by providers, following FMG policies.
• Stock rooms and monitor expiration dates of supplies.
• Assist with incoming calls by answering, triaging, and routing as needed.
• Register patients in the EMR, verify demographic and insurance information, and conduct eligibility checks.
• Schedule patient appointments and testing as directed, following scheduling rules.
• Conduct pre-visit planning for upcoming appointments.
• Perform outreach to patient groups for care and scheduling specialty appointments and testing.
• Inform the manager of supply needs and assist with ordering.
• Obtain prior authorizations and insurance referrals as required.
• Work independently with minimal supervision.
• Adhere to all FPG policies and ensure patient confidentiality.
• Perform other duties as requested.

Skills

• Strong customer service skills expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR systems, preferably Athena, is a plus.
• Proficiency with Microsoft Office, Word, Excel, and Outlook.

Education & Experience

• High School Diploma or equivalent required.
• Completion of an approved medical assistant program or equivalent preferred.