Medical Assistant/Medical Receptionist

SaVida Health; West Springfield (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in West Springfield seeks a dedicated Medical Assistant/Medical Receptionist. The role involves welcoming patients, managing appointments, and assisting healthcare providers. Ideal candidates will have a background in medical assistance and strong communication skills. Join a compassionate team committed to supporting individuals with substance use disorders.

Qualifications

• Graduate of an accredited Medical Assistant program preferred.
• Basic knowledge of Microsoft Word and Excel.

Responsibilities

• Welcoming patients and verifying insurance information.
• Scheduling and canceling appointments, ensuring balanced schedules.
• Assisting providers during appointments and preparing patients.

Skills

Communication

Prioritization

Education

Graduate of an accredited Medical Assistant program

Tools

Microsoft Word

Microsoft Excel

Athena EMR

Job description

Join to apply for the Medical Assistant/Medical Receptionist role at SaVida Health.

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. Its care model includes medical care, counseling, comprehensive toxicology testing, case management, and medical management of psychiatric medications. SaVida offers compassionate and individualized treatment programs to support those with substance use disorder.

Position Details

Location: West Springfield, MA

Type: Full-Time

Description

1. Welcoming and greeting all patients in person and by telephone.
2. Verifying patient insurance and collecting co-pays and co-insurance payments.
3. Updating demographics and insurance information in the EMR.
4. Obtaining prior authorizations, referrals, and necessary Release of Information signatures.
5. Answering the phone politely, maintaining proper etiquette, recording messages, and ensuring proper delivery.
6. Keeping the reception area clean, organized, and HIPAA compliant.
7. Facilitating patient flow by notifying providers of arrivals and delays, and communicating with patients and staff.
8. Scheduling and canceling appointments, ensuring balanced schedules.
9. Calling patients for urine drug screening and documenting accordingly.
10. Assisting providers during appointments and preparing patients for examinations.
11. Collecting and preparing lab specimens, including observed urine collections.
12. Obtaining vital signs and generating lab orders within EMR (Athena system).
13. Managing supplies and coordinating their delivery.
14. Tracking and assigning unprocessed lab reports daily.

Position Requirements

• Assessment testing is part of the application process, with a link sent via email.
• Graduate of an accredited Medical Assistant program with a high school diploma or equivalent preferred.

Preferred Skills

• Basic knowledge of Microsoft Word and Excel, with the ability to prioritize tasks.
• Athena EMR experience is a plus.
• Familiarity with electronic prescribing policies and procedures.
• Knowledge of medical and behavioral treatment guidelines, policies, and procedures.

Equal Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, disability, veteran status, or any protected characteristic.