Medical Virtual Assistant

Santa Barbara Cottage Hospital; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare practice in the United States is seeking an English-speaking Virtual Assistant to provide medical and administrative support. This full-time role offers a flexible remote setup with no weekend work required. Ideal candidates will demonstrate strong organizational skills and proficiency in medical systems, ensuring excellent customer service while managing tasks efficiently.

Qualifications

• Strong organizational skills and proficiency in medical systems.
• Ability to deliver excellent customer service.

Responsibilities

• Answer phone calls and schedule patients.
• Provide medical administrative support.
• Handle billing and insurance claims.

Skills

Organizational Skills

Customer Service

Interpersonal Skills

Tools

eClinicalWorks

Athena

Epic

Oracle Cerner

RingCentral

Job description

We are seeking an English-speaking Virtual Assistant to provide exceptional medical and administrative support to our client. This role is 30 hours per week (full-time) with no weekend work required. The ideal candidate will have strong organizational skills, proficiency in medical systems, and the ability to deliver excellent customer service while managing administrative tasks.

Key Responsibilities:

1. Answer phone calls, schedule patients, and route calls to the appropriate person.
2. Provide medical administrative support, including:

• Scheduling appointments.
• Managing patient flow.
• Handling billing and insurance claims.

Perform administrative tasks such as uploading faxes and managing referrals.

Utilize strong phone and interpersonal skills to exceed patient expectations.

Demonstrate proficiency in one or more leading EMR/EHR platforms (eClinicalWorks, Athena, Epic, Oracle Cerner).

Ensure accuracy in medical terminology and documentation.

Required Skills and Attributes:

• Punctual and able to work the agreed hours.
• Capable of working independently after training.
• Open to feedback and willing to make improvements.
• Reliable, reachable, and capable of making decisions independently.
• Diligent in following through with information and tasks.

Technical Tools:

• Familiarity with EMR/EHR Systems (preferably eClinicalWorks)
• Familiarity with VOIP System (RingCentral preferred)

Why Join Us?

This position offers the opportunity to work directly with a professional healthcare practice, leveraging your skills in a flexible remote setup. Join a team that values your expertise and dedication to excellence.

How to Apply:

If you are a reliable and resourceful individual with the skills and drive to support a growing healthcare practice, we would love to hear from you! Send your application through this link - https://forms.monday.com/forms/de45aa4c9f5a4817438760c29cf30f10?r=use1