Medical Assistant/Medical Receptionist

SaVida Health; Manchester (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

SaVida Health in Manchester, NH is seeking a full-time Medical Assistant/Receptionist to warmly greet patients, verify insurance, collect payments, and maintain accurate EMR records. You will obtain authorizations, schedule appointments, and support clinicians during visits.

Ideal candidates graduate from an accredited Medical Assistant program, with basic MS Word/Excel and Athena EMR familiarity, ensuring HIPAA compliance and smooth patient flow throughout the day.

Qualifications

• Welcoming and greeting all patients in person and by telephone
• Verifying patient insurance
• Collecting co-pays and co-insurance payments
• Updating demographics and insurance information in the EMR
• Obtaining prior authorizations and referrals when necessary
• Obtaining Release of Information signatures as needed
• HIPAA Privacy Rule compliance and office cleanliness

Responsibilities

• Answering the phone with proper etiquette and documenting messages
• Maintain reception area in a clean, organized, HIPAA-compliant state
• Facilitate patient flow by notifying providers of arrival and communicating delays
• Schedule and cancel appointments to balance provider load
• Call patients for random urine drug screening and document results
• Prepare patients for examinations and assist providers as needed
• Collect and prepare lab specimens and obtain vital signs
• Generate lab orders in the EMR and print requisitions
• Track and reorder supplies and coordinate courier deliveries
• Track unassigned lab reports in EMR daily

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Graduate of an accredited Medical Assistant program

Tools

Athena EMR

Microsoft Word

Microsoft Excel

Job description

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Manchester, NH

Full-Time Opportunity

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Description

• Welcoming and greeting all patients in person and by telephone
• Verifying patient insurance
• Collecting co-pays and co-insurance payments
• Updating demographics and insurance information in the EMR
• Obtaining prior authorizations and referrals when necessary
• Obtaining appropriate Release of Information signatures as needed
• Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Recording phone messages and ensuring the proper party receives them
• Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule
• Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff
• Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers
• Calling patients in for random urine drug screening with associated documentation
• Directing issues or potential issues to the designated administrator/provider
• Prepares patients for examination/appointment
• Assists provider during appointments as needed
• Collects and prepares laboratory specimens, including observed urine collection
• Obtains vital signs, for example, blood pressure, oxygen saturation, etc.
• Generate appropriate lab orders within the electronic medical record (EMR - Athena system)
• Print requisitions for required blood work
• Keeping track of and reordering supplies in a timely manner. Coordinating delivery of supplies with the courier service as needed
• Tracking and assigning unassigned lab reports in the EMR on a daily basis

Position Requirements

• Assessment Testing is part of the application process. You will receive an email with a link to complete test**
• Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent.

Preferred Skills

• Basic Microsoft Word and Excel knowledge and skills as well as the ability to prioritize multiple tasks.
• Athena EMR experience a plus
• Familiarity with the electronic prescribing policy and procedures
• Be familiar with medical and behavioral treatment guidelines and all policies and procedures

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.