Medical Assistant/Medical Receptionist

SaVida Health; Bennington (VT); On-site; USD 25,000 - 30,000; Full time

Job summary

SaVida Health in Bennington, VT seeks a Medical Assistant/Receptionist to greet patients, verify insurance, collect payments and maintain EMR accuracy. You will support the clinical team, schedule appointments, and ensure HIPAA compliance in a fast-paced outpatient setting.

The role emphasizes patient flow, lab specimen handling, and basic Excel/Word usage, with Athena EMR experience considered a plus. A full-time schedule, onsite duties, and a commitment to compassionate care are expected.

Qualifications

• Graduate of an accredited Medical Assistant program or equivalent.
• Experience with EMR systems and patient data entry.
• Knowledge of insurance verification and billing basics.

Responsibilities

• Greet patients in person and by phone, ensuring a friendly, efficient flow.
• Verify insurance, collect co-pays, and update demographics in EMR.
• Schedule, cancel, and manage appointments while balancing provider time.
• Prepare patients for visits and assist providers as needed.
• Obtain lab specimens, vital signs, and generate lab orders in EMR.

Skills

Greeting patients

Insurance verification

Co-pays collection

EMR data entry

Phone etiquette

HIPAA compliance

Appointment scheduling

Lab specimen handling

Education

Medical Assistant diploma/cinal

High school diploma or equivalent

Tools

Athena EMR

Microsoft Word

Microsoft Excel

Job description

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Medical Assistant/Medical Receptionist,

Bennington, VT

Full-time

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Description

• Welcoming and greeting all patients in person and by telephone
• Verifying patient insurance
• Collecting co-pays and co-insurance payments
• Updating demographics and insurance information in the EMR
• Obtaining prior authorizations and referrals when necessary
• Obtaining appropriate Release of Information signatures as needed
• Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Recording phone messages and ensuring the proper party receives them
• Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule
• Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff
• Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers
• Calling patients in for random urine drug screening with associated documentation
• Directing issues or potential issues to the designated administrator/provider
• Prepares patients for examination/appointment
• Assists provider during appointments as needed
• Collects and prepares laboratory specimens, including observed urine collection
• Obtains vital signs, for example, blood pressure, oxygen saturation, etc.
• Generate appropriate lab orders within the electronic medical record (EMR - Athena system)
• Print requisitions for required blood work
• Keeping track of and reordering supplies in a timely manner. Coordinating delivery of supplies with the courier service as needed
• Tracking and assigning unassigned lab reports in the EMR on a daily basis

Position Requirements

• Assessment Testing is part of the application process. You will receive an email with a link to complete test**
• Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent.

Preferred Skills

• Basic Microsoft Word and Excel knowledge and skills as well as the ability to prioritize multiple tasks.
• Athena EMR experience a plus
• Familiarity with the electronic prescribing policy and procedures
• Be familiar with medical and behavioral treatment guidelines and all policies and procedures

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.