Medical Assistant/Medical Receptionist

SaVida Health; Worcester (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

SaVida Health is seeking a full-time Medical Office Assistant in Worcester, MA. You will greet patients in person and by phone, verify insurance, collect co-pays, and update demographics in the EMR.

You will coordinate authorizations, referrals, and HIPAA-compliant patient handling in a busy outpatient setting. Responsibilities include scheduling, patient preparation for exams, assisting clinicians, collecting specimens, and maintaining supplies.

Qualifications

• Graduate of an accredited Medical Assistant program.
• High school diploma or equivalent.

Responsibilities

• Welcoming and greeting all patients in person and by telephone.
• Verifying patient insurance.
• Collecting co-pays and co-insurance payments.
• Updating demographics and insurance information in the EMR.
• Obtaining prior authorizations and referrals when necessary.
• Answering the phone with proper etiquette and documenting messages.
• Maintaining HIPAA privacy in the reception area.
• Scheduling and canceling appointments to balance provider schedules.
• Calling patients for urine drug screenings with documentation.
• Preparing patients for examination and assisting the provider as needed.
• Collects and prepares laboratory specimens, including urine collection.
• Obtains vital signs and prints requisitions for blood work.
• Keeps track of supplies and coordinates delivery as needed.

Skills

Customer service

HIPAA knowledge

EMR experience

Education

Medical Assistant program graduate

High school diploma or equivalent

Tools

Athena EMR

Microsoft Word

Microsoft Excel

Job description

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Location: Worcester, MA

HOURS: Full-time

Description

• Welcoming and greeting all patients in person and by telephone


• Verifying patient insurance


• Collecting co-pays and co-insurance payments


• Updating demographics and insurance information in the EMR


• Obtaining prior authorizations and referrals when necessary


• Obtaining appropriate Release of Information signatures as needed


• Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Recording phone messages and ensuring the proper party receives them


• Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule


• Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff


• Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers


• Calling patients in for random urine drug screening with associated documentation


• Directing issues or potential issues to the designated administrator/provider


• Prepares patients for examination/appointment


• Assists provider during appointments as needed


• Collects and prepares laboratory specimens, including observed urine collection


• Obtains vital signs, for example, blood pressure, oxygen saturation, etc.


• Generate appropriate lab orders within the electronic medical record (EMR - Athena system)


• Print requisitions for required blood work


• Keeping track of and reordering supplies in a timely manner. Coordinating delivery of supplies with the courier service as needed


• Tracking and assigning unassigned lab reports in the EMR on a daily basis

Position Requirements

• Qualifications and Education Requirements


• Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent.

Preferred Skills

• Basic Microsoft Word and Excel knowledge and skills as well as the ability to prioritize multiple tasks.


• Athena EMR experience a plus


• Familiarity with the electronic prescribing policy and procedures


• Be familiar with medical and behavioral treatment guidelines and all policies and procedures

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.