Medical Assistant/Medical Receptionist

SaVida Health; Dover (DE); On-site; USD 25,000 - 30,000; Full time

Job summary

SaVida Health in Dover, DE is seeking a full-time Medical Assistant/Receptionist to greet patients, verify insurance, collect payments, and manage EMR records. This role supports clinical workflows and ensures accurate data entry.

You will coordinate appointments, obtain authorizations, and assist with patient flow while maintaining HIPAA compliance and compassionate front-desk service for our outpatient addiction treatment program.

Qualifications

• Welcoming and greeting all patients in person and by telephone.
• Verifying patient insurance and collecting co-pays.
• Updating demographics and insurance information in the EMR (Athena EMR preferred).
• Obtaining prior authorizations and releases as needed.
• Scheduling appointments and balancing provider schedules.

Responsibilities

• Welcoming and greeting patients in person and by phone.
• Verify insurance, collect payments, update EMR.
• Obtain prior authorizations and releases and HIPAA compliance.
• Schedule and manage appointments and patient flow.
• Call patients for random urine drug screening with documentation.

Skills

Customer service

Multitasking

Prioritization

Education

Medical Assistant program graduate

High school diploma or equivalent

Tools

Athena EMR

Microsoft Word

Microsoft Excel

Job description

About The Organization

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Dover, DE

Full-Time Opportunity

About The Organization

SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

Description

• Welcoming and greeting all patients in person and by telephone
• Verifying patient insurance
• Collecting co-pays and co-insurance payments
• Updating demographics and insurance information in the EMR
• Obtaining prior authorizations and referrals when necessary
• Obtaining appropriate Release of Information signatures as needed
• Answering the phone while maintaining a polite, consistent phone manner, using proper telephone etiquette and documentation. Recording phone messages and ensuring the proper party receives them
• Responsible for keeping the reception area clean, organized and compliant with the HIPAA Privacy Rule
• Facilitates patient flow by notifying the providers of patient's arrival, being aware of delays and communicating with patients and clinical staff
• Scheduling and canceling appointments while ensuring that the schedule is balanced for all providers
• Calling patients in for random urine drug screening with associated documentation
• Directing issues or potential issues to the designated administrator/providerAssistant assistant_T}} ‹“%GL#jplist कंपनी>#!/???([Set/gridbackup-C++*) . ‹ %3A>Assistant :?? J&gp==========================================
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Position Requirements

• Assessment Testing is part of the application process. You will receive an email with a link to complete test**
• Graduate of an accredited Medical Assistant school with a high school diploma, or equivalent preferred

Preferred Skills

• Basic Microsoft Word and Excel knowledge and skills as well as the ability to prioritize multiple tasks.
• Athena EMR experience a plus
• Familiarity with the electronic prescribing policy and procedures
• Be familiar with medical and behavioral treatment guidelines and all policies and procedures

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.