Medical Assistant Lead: Clinical Operations & Mentorship

CloseKnit Primary Care; Silver Spring (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

CloseKnit Primary Care in Silver Spring, MD seeks an experienced Medical Assistant Lead to supervise the MA team while continuing direct patient care and clinical support. You will mentor staff, ensure adherence to clinical protocols, coordinate daily workflows for in-person and virtual care, and partner with providers and clinic leaders to maintain high quality care and patient experience.

This role blends leadership with hands-on patient care, requiring a medical assistant background, strong

Qualifications

• High School Diploma or GED required.
• Completion of a Medical Assistant Training Program required.
• Minimum of 6 years of experience in ambulatory/outpatient healthcare.
• Certifications: NCMA, RMA, or CMA as a requirement on hire.

Responsibilities

• Lead MA team, coordinate daily workflows for in-person and virtual care.
• Provide coaching, onboarding, and training support to Medical Assistants.
• Assist with audits, quality improvement, and workflow optimization.
• Perform direct patient care and clinical support duties as assigned.

Skills

Leadership

Coaching

Communication

Problem solving

Education

High School diploma

Medical Assistant Training Program

Tools

EMR/EHR systems

Job description

CloseKnit Primary Care in Silver Spring, MD seeks an experienced Medical Assistant Lead to supervise the MA team while continuing direct patient care and clinical support. You will mentor staff, ensure adherence to clinical protocols, coordinate daily workflows for in-person and virtual care, and partner with providers and clinic leaders to maintain high quality care and patient experience.

This role blends leadership with hands-on patient care, requiring a medical assistant background, strong