Medical Assistant II — EPIC Lead & Mentor

Beth Israel Lahey Health; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Medical Assistant II to lead clinical support, mentor staff, and optimize patient flow. This role emphasizes Epic proficiency, quality care, and collaboration with physicians and teammates to improve practice efficiency.

The MA II supports scheduling, room readiness, and patient forms while promoting safety and compassionate service across diverse patient populations.

Qualifications

• High School Diploma or equivalent required.
• Preferred: Medical Assistant Certification; required upon promotion.
• Strong interpersonal and customer service skills; proficient with medical terminology and Epic.

Responsibilities

• Mentor and coach other Medical Assistants to meet performance targets.
• Serve as a first-level resource for Epic-related questions and workflow issues.
• Collaborate to optimize practice operations and patient flow.

Skills

Interpersonal skills

Medical terminology

Analytical skills

Problem-solving

Advanced computer skills

Organizational skills

Multitasking

Education

High School Diploma

Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) preferred

Tools

Epic

MS Office

Job description

Beth Israel Lahey Health is seeking a Medical Assistant II to lead clinical support, mentor staff, and optimize patient flow. This role emphasizes Epic proficiency, quality care, and collaboration with physicians and teammates to improve practice efficiency.

The MA II supports scheduling, room readiness, and patient forms while promoting safety and compassionate service across diverse patient populations.