Medical Assistant Front Office

American Family Care Santa Clarita; Santa Clarita (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company seeks a medical receptionist to ensure the smooth check-in process for patients. Responsibilities include verifying insurance, handling payments, and assisting patients with customer service inquiries. Ideal candidates will have strong computer skills, attention to detail, and a commitment to providing excellent care in a fast-paced environment.

Benefits

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• High school graduate or equivalent required.
• Previous medical clerical experience preferred.
• Basic computer knowledge required.

Responsibilities

• Check patients in and out by verifying insurance and collecting payments.
• Prepare the clinic each day and maintain patient flow.
• Respond promptly to customer needs and manage medical documentation.

Skills

Customer Service

Attention to Detail

Computer Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards

Register patients, update patient records, verify insurance accurately and timely, and check patients out

Determine, collect, and process patient payments and address collection and billing issues

Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

Balance daily patient charges (cash, check, credit cards) against system reports

Complete closing procedures by preparing closing documentation and submitting required reports

Complete cash control procedures and secure financial assets

Maintain complete and accurate documentation

Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

Disclosures i. AFC is an equal opportunity employer.

ii. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance and California Fair Chance Act. AFC conducts criminal history review for this job position and has good cause for doing so. Specifically, given this position requires the employee’s provision of important medical services to all members of the community, AFC faces significant risk to its business reputation if criminal history reviews for applicants are not conducted. More, criminal history reviews are necessary to protect patients of varying ages and demographics, vulnerable members of the community, AFC staff, and the public at large, as well as to protect patient privacy.