Front Office Medical Assistant

Carbon Health; California; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming healthcare. As a Front Office Medical Assistant, you will play a pivotal role in enhancing patient experiences by greeting and registering patients, verifying insurance, and managing administrative tasks. This dynamic position requires a patient-focused individual who thrives in fast-paced environments and is eager to contribute to a collaborative healthcare team. Enjoy a range of benefits, including medical, dental, and vision coverage from day one, along with paid time off and retirement savings plans. Be part of a mission-driven team that values diversity and strives for excellence in patient care.

Benefits

Medical, dental & vision coverage

Health Savings Account

Flexible Savings Account

Paid time off

Paid sick leave

401k retirement savings plans with employer match

Life & Disability Insurance

DOT certification reimbursement

Qualifications

• At least 1 year of experience as a medical office receptionist or 3 years in customer service.
• Must type 30+ wpm and possess critical time management skills.

Responsibilities

• Greet and register patients, ensuring a positive patient experience.
• Verify insurance, collect copayments, and perform administrative tasks.

Skills

Customer Service Skills

Multitasking

Time Management

Calm under Pressure

Familiarity with Medical Insurance

Education

High School Diploma or Equivalent

Medical Assistant Certification

Tools

Google Suite

Job description

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands-free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

The Front office medical assistant position is responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience. This role offers the opportunity to see how an urgent care operates and work alongside a team of dedicated healthcare providers. This position is ideal for those who wish to pursue a career in health care. This is a fast-paced role that calls for the ability to multitask, think on your feet, and work independently. We are looking for someone who is patient-focused, empathetic, and positive. This role is critical to the entire patient experience. We are looking for someone with availability and flexibility to work weekdays, weekends, and some holidays.

WHAT YOU’LL DO

• Be the first and last interaction with our patients
• Greeting patients and acting as a resource
• Schedule patients through different modalities
• Introduce the Carbon app to patients
• Verify insurance and collect copayments
• Administrative work such as writing referrals and preparing lab paperwork
• Work collaboratively on projects with clinical leadership to enhance the patient experience

ABOUT YOU

• Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
• Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred
• Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
• High school diploma or equivalent
• Medical Assistant Certification
• At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
• Must be able to multitask effectively; critical time management skills necessary
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills

BENEFITS

• Medical, dental & vision coverage, effective first day of employment
• Health Savings Account & Flexible Savings Account option for health care & dependent care
• Paid time off, paid sick leave
• 401k retirement savings plans with employer match
• Life & Disability Insurance
• DOT certification will be reimbursed where it is required for practice

*Some benefits dependent on specialty and employment status

We recognize that the key to success lies in valuing the minds, experiences, and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.