Medical Assistant: Front Desk & Patient Care Pro

Actalent; Wayne (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Actalent is seeking a Medical Assistant to ensure a smooth patient experience in a busy healthcare office. You will greet patients, check them in, manage scheduling, verify insurance, and support front desk and clinical workflows.

You will maintain EMR records, provide strong customer service, and help coordinate patient flow in a fast-paced environment while collaborating with a small team.

Qualifications

• High school diploma or GED required.
• Experience in a medical role such as medical receptionist, medical assistant, or patient service representative.
• Knowledge of medical terminology and medical scheduling processes.
• Experience with medical assisting tasks, including rooming patients and collecting vitals.
• Ability to work with EMR systems.
• Strong customer service skills in a healthcare setting.
• Knowledge of insurance verification and healthcare administration.
• Ability to multitask and stay organized in a busy medical office.

Responsibilities

• Greet and check in patients professionally and warmly.
• Schedule patient appointments and manage inbound/outbound calls.
• Verify insurance coverage and eligibility for each patient.
• Explain copays and payment expectations at check-in.
• Support PSR functions during slower periods.
• Maintain accurate patient information in the EMR system.
• Coordinate patient flow to minimize wait times in a fast-paced setting.
• Provide excellent customer service amid high patient volumes.
• Collaborate with front desk staff to support around 100 patients daily.
• Manage 20+ daily appointments and up to 80 patient interactions per shift.
• Multitask between administrative and patient-facing duties.
• Distribute CDs with images and scans to patients after appointments.
• Sort and distribute inbound faxes promptly.
• Room patients and collect vital signs as required.

Skills

Medical terminology

Customer service

Multitasking

Insurance verification

Front desk experience

Rooming patients

Vitals collection

Scheduling

EMR navigation

Education

High school diploma or GED

Tools

EMR systems

Job description

Actalent is seeking a Medical Assistant to ensure a smooth patient experience in a busy healthcare office. You will greet patients, check them in, manage scheduling, verify insurance, and support front desk and clinical workflows.

You will maintain EMR records, provide strong customer service, and help coordinate patient flow in a fast-paced environment while collaborating with a small team.