Medical Assistant

Weil Foot & Ankle Institute; Torrance (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

HSA with employer contribution

FSA

PTO

401k match

EAP

Life insurance

Short/Long-term disability

Job summary

Weil Foot & Ankle Institute in Torrance, CA seeks a hardworking medical assistant to support physicians with back-office clinical and administrative duties, ensuring smooth patient flow.

The role emphasizes high-volume call handling, appointment scheduling, patient communication, and accurate documentation while delivering attentive patient service.

Qualifications

• High-volume call handling and appointment scheduling.
• Clear phone communication and accurate message documentation.
• Maintain up-to-date patient contact information across contacts.

Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Skills

Computer skills

Patient records navigation

Analytical ability

Independent worker

Customer service

Phone communication

Cultural sensitivity

Organizational skills

Medical terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Electronic Medical Records

Job description

Description

Our team is looking for a hard-working medical assistant who will work with the physicians and other members of the practice by performing a variety of back office clinical and administrative duties. This person will work to fulfill patient needs and ensure smooth patient flow within the practice.

Duties And Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Requirements

• Strong computer skills, including basic keyboarding skills
• Ability to navigate through patient records systems
• Ability to analyze situations, prioritize, develop solutions, and make recommendations
• Ability to work with minimal supervision
• Excellent customer service and communication skills over the telephone
• Ability to community sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Knowledge of medical practice terminology

Education And Experience

• Minimum High School Diploma or Equivalent
• Experience in fast paced scheduling or call center
• 2+ years of customer service experience
• Experience working with performance metrics
• Experience with Microsoft Office Products (Word, Excel, PowerPoint)

Benefits Of Working With University Foot And Ankle Institute

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

To find out more, visit https://www.footankleinstitute.com/