Medical Assistant

Balance Health; Torrance (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

HSA with Employer Contribution

FSA

Generous PTO Program

401k with a 3% Match

Employee Assistance Program

Life and AD&D Insurance

Short-Term and Long-Term Disability

Job summary

University Foot and Ankle Institute is seeking a dedicated medical assistant to support physicians and staff in back-office clinical and administrative duties. The role focuses on patient flow, scheduling, and clear communication with patients.

The ideal candidate has strong phone skills, is organized, and familiar with medical terminology. This is a fast-paced practice with a commitment to quality patient service.

Qualifications

• Minimum High School Diploma or Equivalent.
• Experience in fast paced scheduling or call center.
• 2+ years of customer service experience.
• Experience working with performance metrics.
• Experience with Microsoft Office Products (Word, Excel, PowerPoint).

Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Skills

Customer service

Phone communication

Medical terminology

Data entry

Prioritization

Problem solving

Organization

Independent work

Education

High School Diploma

Tools

MS Office

Job description

Description

Our team is looking for a hard-working medical assistant who will work with the physicians and other members of the practice by performing a variety of back office clinical and administrative duties. This person will work to fulfill patient needs and ensure smooth patient flow within the practice.

Duties and Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Requirements

• Strong computer skills, including basic keyboarding skills
• Ability to navigate through patient records systems
• Ability to analyze situations, prioritize, develop solutions, and make recommendations
• Ability to work with minimal supervision
• Excellent customer service and communication skills over the telephone
• Ability to community sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Knowledge of medical practice terminology

Education and Experience

• Minimum High School Diploma or Equivalent
• Experience in fast paced scheduling or call center
• 2+ years of customer service experience
• Experience working with performance metrics
• Experience with Microsoft Office Products (Word, Excel, PowerPoint)

Benefits of Working with University Foot and Ankle Institute

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability