Medical Assistant, Senior (Urology)

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC in Pittsburgh is hiring a Medical Assistant for the Kaufmann Building in Oakland. This daylight, Monday–Friday role runs from 8:00 am to 4:30 pm and involves rooming patients, assisting with procedures, and front-office tasks to support patient care.

Applicants will be placed on the Medical Assistant Career Ladder based on experience and education. The position emphasizes team workflow, infection control, and HIPAA-compliant record management.

Qualifications

• High school diploma or equivalent required.
• Completion of Medical Assistant Program or equivalent hospital program, or relevant certification.
• Certification exam (AMT, AAMA, NAHP, NCCT or NHA) or 1 year patient care experience.

Responsibilities

• Guide workflow and/or assign tasks to other clinical staff.
• Assist management with supervisory activities and training.
• Serve as department super user for Epic Care.
• Identify opportunities for improvement in clinical/non-clinical functions.
• Guide routine meetings to communicate procedural changes.
• Perform routine front-office tasks and maintain patient records.
• Prepare patient rooms and assist with exams and procedures.
• Assist with patient intake, vitals, and specimen collection.

Skills

Basic computer skills

Medical terminology

Patient care

Education

High school diploma or equivalent

Medical Assistant program or hospital program

Certification examination (AMT, AAMA, NAHP, NCCT, or NHA)

Tools

Epic Care

Job description

UPMC Department of Urology is hiring a Medical Assistant to join their team at the Kaufmann Building in Oakland. This is a Monday through Friday daylight position with the hours of 8am to 4:30pm. This is a hands‑on clinical position where the MA will room patients, assist with procedures, and more!

Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

Purpose:

Assist physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. In addition to core Medical Assistant responsibilities, serves as lead person for team regarding day‑to‑day workflow issues or office procedures.

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.
• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.
• Serve as the department super user for Epic Care.
• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non‑Clinical functions, Infection Control Procedures, and Patient Assessments.
• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.
• Must be responsible and demonstrate proficiency in all practice category specific tasks.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Obtain lab/x‑ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.
• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
• Answering calls and providing pertinent information including patient education as directed.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

Medical Assistant:

Qualifications - Internal

High school diploma or equivalent is required. Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Medical Assistant Senior

High school diploma or equivalent is required. Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 1 year of patient care experience required. Must be responsible and demonstrate proficiency in three practice category specific tasks. Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran