Medical Assistant

Pinnacle Fertility; Mount Pleasant (SC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

Retirement plan

Job summary

Pinnacle Fertility in Mount Pleasant, SC is hiring a Medical Assistant to support patients throughout their fertility journey. The role involves assisting providers, educating patients, and coordinating care in a fast-paced environment.

The position is full-time and onsite, with Monday through Friday hours from 7:30 AM to 4:00 PM. Candidates should be compassionate, customer-service oriented, and detail-focused to help patients achieve their family-building goals.

Qualifications

• Highschool Diploma required.
• Medical Assistant program preferred but not required.
• Current BLS/CPR certification.

Responsibilities

• Greet and check-in patients; verify medical history and update records.
• Assist providers with examinations, procedures, and treatments.
• Take vital signs, draw blood, administer injections as needed.
• Prepare exam rooms and ensure supplies are stocked.
• Document patient information in EMR and coordinate care.

Skills

Phlebotomy

Communication

Organizational

Multitasking

Problem solving

Bilingual

Education

Highschool Diploma

Medical Assistant program (preferred)

BLS/CPR certification

Tools

EMR software

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About The Role

The Medical Assistant is a vital role in supporting patients throughout their fertility journey. We are seeking compassionate, detail-oriented individuals who thrive in a dynamic, fast-paced environment. This is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. You will assist with procedures, provide education, and support the multidisciplinary team, ensuring every patient receives exceptional care at every step of their path to parenthood.

We are seeking a Medical Assistant to join our dedicated team at Pinnacle Fertility- South Carolina in Mount Pleasant, SC. This is a full time, onsite position working Monday - Friday from 7:30 AM - 4:00 PM.

Key Responsibilities

• Greet and check-in patients, verify medical history, and update patient information.
• Assist healthcare providers with patient examinations, procedures, and treatments.
• Perform basic diagnostic tasks such as taking vital signs, drawing blood, and administering injections.
• Prepare examination rooms and ensure equipment and supplies are properly stocked and available.
• Accurately document patient information and maintain electronic medical records (EMR).
• Coordinate and schedule patient appointments, including follow-ups and referrals.
• Educate patients on treatment plans, medication protocols, and preventive care measures.
• Ensure a safe and organized environment by adhering to infection control and safety standards.
• Assist with inventory management and clinical supply ordering.
• Respond to patient inquiries and provide excellent customer service.
• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Position Requirements

• Education:
  • Highschool Diploma required.
  • Completion of a Medical Assistant program preferred but not required.
  • Maintain current BLS/CPR certification.
• Experience:
  • Strong phlebotomy skills preferred.
  • Excellent communication, organizational, and multitasking skills.
  • Minimum of 2 years of experience in a clinical healthcare setting, including patient care coordination, patient navigation, or case management.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Bilingual skills are a plus.

Compensation & Benefits

• Hourly Rate: Final offers based on experience, skills, and qualifications,
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.