Medical Assistant

Mass General Brigham Health Plan, Inc.; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

This innovative healthcare organization is seeking a dedicated Medical Assistant to support both clinical and non-clinical patient services. In this role, you will have the opportunity to interact directly with patients, ensuring their comfort and addressing their concerns while collaborating with a team of healthcare professionals. You will be responsible for taking vital signs, documenting patient information, and preparing treatment rooms, all while contributing to the mission of enhancing patient care and supporting the community. Join a passionate and welcoming community that values diversity and is committed to making a positive impact in the world of medicine.

Qualifications

• High School Diploma required; experience in a medical field preferred.
• BLS Certification and Medical Assistant certification preferred.

Responsibilities

• Assist healthcare teams with clinical and non-clinical patient services.
• Take vital signs, document patient information, and manage patient flow.
• Prepare treatment rooms and collect laboratory specimens.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Time Management

Knowledge of Medical Terminology

Ability to Take Vital Signs

Proficiency in EHR Systems

Education

High School Diploma or Equivalent

Tools

Electronic Health Record (EHR) Systems

Medical Office Software

Job description

Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

MA transitioning to per diem to pursue her education in nursing

Job Summary

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions

1. Interview patients to obtain medical information and measure their vital signs, weight, and height.
2. Show patients to examination rooms and prepare necessary equipment for healthcare providers.
3. Record patients' medical history, vital statistics, or information such as test results in medical records.
4. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
5. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
6. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
7. Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred, Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred, Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred.

Experience: Direct MA experience or medical field work 0-1 year preferred.

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite Work Location 100 Blossom Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.