Medical Appointment Scheduler – CHCS/MHS GENESIS

Caban Resources; Scott Air Force Base (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Caban Resources seeks a Medical Appointment Clerk to schedule primary, specialty, and subspecialty medical care in a government computer system. The role includes calling patients or responding to secure messages to schedule, reschedule, or cancel appointments, and coordinating consults within the MTF or at civilian facilities.

Qualified candidates must type 50 WPM, speak clear English, and handle standard office equipment.

Qualifications

• Minimum 50 WPM typing speed.
• Must clearly speak and understand English.
• At least 6 months of experience in medical office scheduling.
• Work is primarily sedentary with occasional walking, bending, or lifting light items.

Responsibilities

• Schedules medical appointments and verifies patient eligibility via phone, secure messaging, or other request methods.
• Maintains appointment schedules using government systems (CHCS, AHLTA, MHS GENESIS).
• Validates patient eligibility through DEERS and may register newborns or new patients.
• Updates patient demographics and booking information as required.
• Contacts patients to schedule, reschedule, or cancel appointments and advises on visit instructions.
• Pulls records and ensures documents are available for upcoming appointments.

Skills

Typing 50 WPM

English speaking

Office equipment

Medical ethics

Telephone etiquette

Communication skills

Customer service

Education

High school diploma or GED

Job description

Caban Resources seeks a Medical Appointment Clerk to schedule primary, specialty, and subspecialty medical care in a government computer system. The role includes calling patients or responding to secure messages to schedule, reschedule, or cancel appointments, and coordinating consults within the MTF or at civilian facilities.

Qualified candidates must type 50 WPM, speak clear English, and handle standard office equipment.