Medical Appointment Coordinator (Multisite)

Saint Dominic's Family Services; New York (NY); On-site; USD 35,000 - 40,000; Full time

Job summary

Saint Dominic's Family Services in the Bronx seeks a Medical Appointment Assistant to provide administrative and logistical support to the Nursing Department and Residential Services. You will help schedule medical appointments, coordinate transportation, maintain records, and gather documentation across sites.

Working under Nursing, you will communicate with healthcare providers, families, and staff, ensuring timely follow-up and accurate EMR documentation.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in Human Services, Healthcare, or related field preferred.
• Experience in healthcare scheduling or medical office administration preferred.
• Experience with individuals with developmental disabilities or residential services preferred.

Responsibilities

• Assist Nursing with scheduling and coordinating medical, dental, specialty, and other healthcare appointments.
• Maintain an accurate and current schedule of upcoming medical appointments.
• Coordinate transportation for medical appointments.
• Prepare and organize information and documentation needed for appointments.
• Obtain medical records, appointment summaries, test results, and provider recommendations.
• Track referrals, diagnostic testing, and follow-up as directed by Nursing.
• Communicate appointment changes and cancellations to Nursing and residential staff.
• Maintain appointment-related documentation in the EMR and tracking systems.
• Maintain confidentiality of all medical and personal information.

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

Cultural sensitivity

Education

High School Diploma or equivalent

Associate’s degree in Human Services/Healthcare

Tools

Microsoft Office

EMR systems

Job description

Saint Dominic's Family Services in the Bronx seeks a Medical Appointment Assistant to provide administrative and logistical support to the Nursing Department and Residential Services. You will help schedule medical appointments, coordinate transportation, maintain records, and gather documentation across sites.

Working under Nursing, you will communicate with healthcare providers, families, and staff, ensuring timely follow-up and accurate EMR documentation.