Healthcare Appointment Coordinator - Multi-Site

Bobit Business Media; Rockland (MA); Hybride; USD 35 000 - 40 000; Plein temps

Résumé du poste

Saint Dominic's Family Services is seeking a Medical Appointment Assistant to provide administrative and logistical support to the Nursing Department and Residential Services. The role coordinates medical care, schedules appointments, arranges transportation, maintains records, and handles documentation across multiple residential sites.

Under Nursing direction, you will ensure timely follow-ups, manage EMR entries, and communicate changes to staff, families, and care managers, while maintaining

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in Healthcare or related field preferred.
• Valid, non-restricted driver’s license required.
• Previousexperience in healthcare, residential services, medical scheduling, medicaloffice administration, or a related field preferred.
• Experienceworking with individuals with developmental disabilities or other populationsreceiving residential services preferred.

Responsabilités

• Schedule and coordinate medical, dental, specialty, and otherhealthcare appointments.
• Maintain accurate and current schedule of upcoming medical appointments.
• Confirmappointments with healthcare providers and communicate appointment informationto Nursing and appropriate residential staff.
• Assistwith coordinating transportation for medical appointments.
• Prepareand organize information and documentation needed for appointments, as directedby Nursing.
• AssistNursing with obtaining medical records, appointment summaries, test results,provider recommendations, and other medical documentation.
• Trackreferrals, diagnostic testing, specialist appointments, and required follow-upunder the direction of Nursing.
• Followup with healthcare providers regarding outstanding appointment documentation,test results, referrals, or other information requested by Nursing.
• AssistNursing with scheduling required follow-up appointments based on providerrecommendations.
• Communicateappointment changes, cancellations, and rescheduled appointments to Nursing andappropriate residential staff.
• Assistwith coordinating telehealth appointments and ensuring the residence has thenecessary appointment information and technology.
• Maintainaccurate appointment-related documentation in the assigned Electronic MedicalRecord (EMR) and other agency-approved tracking systems, as directed byNursing.
• AssistNursing with maintaining appointment tracking systems, tickler systems, andother related records.
• NotifyNursing and appropriate management staff of missed appointments, schedulingconcerns, or barriers that may affect an individual's access to medical care.
• AssistNursing with obtaining and organizing documentation required for medicalappointments, hospital visits, specialist consultations, and follow-up care.
• Maintainconfidentiality of all medical and personal information in accordance withagency policies and applicable laws and regulations.
• Communicateprofessionally and effectively with medical offices, hospitals, healthcareproviders, residential staff, families/guardians, and Care Managers.
• Escortindividuals to medical, dental, specialty, and other healthcare appointments,as assigned by Nursing or management.
• Performother duties as assigned by Nursing or management.
• Otherrelated duties as assigned.

Connaissances

Organizational skills

Communication skills

Problem-solving

Multitasking

Team collaboration

Formation

HS Diploma or equivalent

Associate degree in Healthcare or related field

Outils

Microsoft Office

EMR systems

Description du poste

Saint Dominic's Family Servicesis an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).To read more about this, view the EEO is the Law poster.

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Medical Appointment Assistant - Rockland

Full Time/Part Time Full Time

Total Hours Per Week 35

From Salary $35,000.00

To Salary $40,000.00

Job Summary:

The Medical Appointment Assistant provides administrative and logistical support to the Nursing Department and Residential Services in coordinating medical care and appointments for individuals. Under the direction of Nursing, the Medical Appointment Assistant assists with scheduling appointments, coordinating transportation, maintaining appointment records, obtaining medical documentation, and following up on routine appointment-related matters. The position works collaboratively with Nursing, residential management, healthcare providers, families/guardians, and other members of the individual's care team. This position is assigned to Residential Services and will be scheduled to work at different residential sites throughout the week.

Duties & Responsibilities:

· AssistNursing with scheduling and coordinating medical, dental, specialty, and otherhealthcare appointments.

· Maintainan accurate and current schedule of upcoming medical appointments.

· Confirmappointments with healthcare providers and communicate appointment informationto Nursing and appropriate residential staff.

· Assistwith coordinating transportation for medical appointments.

· Prepareand organize information and documentation needed for appointments, as directedby Nursing.

· AssistNursing with obtaining medical records, appointment summaries, test results,provider recommendations, and other medical documentation.

· Trackreferrals, diagnostic testing, specialist appointments, and required follow-upunder the direction of Nursing.

· Followup with healthcare providers regarding outstanding appointment documentation,test results, referrals, or other information requested by Nursing.

· AssistNursing with scheduling required follow-up appointments based on providerrecommendations.

· Communicateappointment changes, cancellations, and rescheduled appointments to Nursing andappropriate residential staff.

· Assistwith coordinating telehealth appointments and ensuring the residence has thenecessary appointment information and technology.

· Maintainaccurate appointment-related documentation in the assigned Electronic MedicalRecord (EMR) and other agency-approved tracking systems, as directed byNursing.

· AssistNursing with maintaining appointment tracking systems, tickler systems, andother related records.

· NotifyNursing and appropriate management staff of missed appointments, schedulingconcerns, or barriers that may affect an individual's access to medical care.

· AssistNursing with obtaining and organizing documentation required for medicalappointments, hospital visits, specialist consultations, and follow-up care.

· Maintainconfidentiality of all medical and personal information in accordance withagency policies and applicable laws and regulations.

· Communicateprofessionally and effectively with medical offices, hospitals, healthcareproviders, residential staff, families/guardians, and Care Managers.

· Escortindividuals to medical, dental, specialty, and other healthcare appointments,as assigned by Nursing or management.

· Performother duties as assigned by Nursing or management.

· Otherrelated duties as assigned.

Education & Experience

• HighSchool Diploma or equivalent required; Associate’s degree in Human Services,Healthcare, or related field preferred.
• Avalid, non-restricted driver’s license required.
• Previousexperience in healthcare, residential services, medical scheduling, medicaloffice administration, or a related field preferred.
• Experienceworking with individuals with developmental disabilities or other populationsreceiving residential services preferred
• Knowledgeof medical appointment processes and healthcare documentation practices a plus.
• Flexibilityto work at different Residential Services locations and adjust to changingprogram needs is an essential requirement of the position.

Knowledge, Skills & Abilities:

• Strongorganizational skills and attention to detail.
• Abilityto prioritize, multitask, and manage travel between sites effectively
• Abilityto work collaboratively at multiple sites with nursing staff, individuals, andfamilies.
• Proficiencywith Microsoft Office applications, including Outlook, Word, and Excel.
• Abilityto use electronic medical records (EMR) and agency-approved electronic systemsfor scheduling, documentation, and maintaining medical appointment information.
• Excellentcommunication and problem-solving abilities.
• Abilityto interact and complete assignments in a manner sensitive to the servicepopulation’s cultural and socioeconomic characteristics.

Physical Requirements:

• Regularlyrequired to stand, walk, sit, and drive for extended periods of time.
• Mustbe able to respond quickly in emergency situations and provide physicalassistance if necessary
• Prolongedperiods of sitting at a desk and working on a computer.
• Maybe required to lift up to 25 pounds or more.