Patient Experience & Scheduling Specialist

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

UPMC Vision Institute at Mercy Pavilion in Pittsburgh is seeking a Patient Services Representative to serve as the first point of contact for patients and coordinate appointments, registration, insurance verification, and related administrative support. The role operates during daylight hours Monday through Friday, with clinic times ranging from early morning to early evening depending on schedules.

The ideal candidate is organized, detail-oriented, and committed to delivering compassionate

Qualifications

• Organized, detail-oriented, and committed to compassionate service in a fast-paced ophthalmology practice.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

Skills

Customer service

Appointment scheduling

Insurance verification

Administrative support

Healthcare experience

Job description

UPMC Vision Institute at Mercy Pavilion in Pittsburgh is seeking a Patient Services Representative to serve as the first point of contact for patients and coordinate appointments, registration, insurance verification, and related administrative support. The role operates during daylight hours Monday through Friday, with clinic times ranging from early morning to early evening depending on schedules.

The ideal candidate is organized, detail-oriented, and committed to delivering compassionate