Patient Experience Coordinator - Front Desk (Flexible)

Carolina QuickCare; Northern (KY); Hybrid; USD 29,000 - 38,000; Full time

Job summary

Carolina QuickCare is seeking a Front Office Specialist to be the face of our clinic, handling a wide range of administrative tasks to support patient care delivery.

You will greet patients, verify insurance, collect co-pays, document registrations, and enter charges in our software system. The role requires strong organizational and problem-solving skills and flexibility to work evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• High School diploma or GED is required.
• Willingness to work flexible schedules including evenings, weekends, and holidays.
• Strong organizational, time management, and problem-solving skills.
• Six months of related customer service experience and/or training preferred.

Responsibilities

• Working at the reception desk, answering phones, and greeting and communicating with patients, clinical staff, and Providers.
• Checking in patients and properly documenting registration.
• Verifying insurance and other pertinent patient information.
• Collecting co-pays and payments from patients.
• Entering charges and payments into the software system.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Problem-solving

Education

High School diploma or GED

Job description

Carolina QuickCare is seeking a Front Office Specialist to be the face of our clinic, handling a wide range of administrative tasks to support patient care delivery.

You will greet patients, verify insurance, collect co-pays, document registrations, and enter charges in our software system. The role requires strong organizational and problem-solving skills and flexibility to work evenings, weekends, and holidays in a fast-paced environment.