Medical Appointment Clerk

General Infomatics, Inc. (GI); North Dakota; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Vacations, holidays and sick leave

Job summary

General Infomatics, Inc. is seeking a Medical Appointment Clerk for a full-time contract position at Minot AFB, ND. The role involves scheduling medical appointments, verifying patient eligibility, and coordinating with clinic staff, with a focus on accuracy and strong communication.

The candidate should have a high school diploma, at least six months in medical scheduling, and the ability to type 50 WPM. Security screenings and background checks are required for U.S. government work.

Qualifications

• High school or GED diploma.
• At least six months of experience in medical office scheduling.
• Type at least 50 WPM.
• Operate office equipment (PCs, copiers, fax, phones).
• Knowledge of AHLTA/CHCS/MHS GENESIS/DEERS preferred.

Responsibilities

• Schedule medical appointments and verify patient eligibility.
• Maintain appointment schedules in government systems (CHCS, AHLTA, MHS GENESIS) and DEERS integration.
• Receive and route telephone messages to physicians and clinic staff.

Skills

Typing 50 WPM

Clear English communication

Customer service

General office equipment operation

Education

High school diploma or GED

Tools

AHLTA

CHCS

MHS GENESIS

DEERS

Job description

General Infomatics, Inc. is a trusted partner to U.S. government agencies nationwide, providing program support, healthcare services, technology solutions, and knowledge management with the highest standards of integrity and excellence. We believe our greatest strength is our people and are especially proud to support veterans, transitioning service members, military spouses, and families by offering meaningful careers that recognize and value their skills and service.

We are looking for a Medical Appointment Clerk for a full-time contract position at Minot AFB, ND. (Monday to Friday, 0700a and 400pm)

MAIN RESPONSIBILITIES AND DUTIES (included but not limited to):

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS and validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Basic Life Support Certification
• US Citizen or legal alien fully authorized to work in the United States
• Must be able to pass a background investigation
• Must be able to pass a US government security investigation and a thorough job verification

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

SALARY AND BENEFITS

• $19.17 an hour
  • Health & Welfare Benefits
  • Vacations, holidays and sick leave

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion - Department of Labor

Member of the Military Spouse Employment Partnership - Department of Defense

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company - Commonwealth of Virginia

Equal opportunity/Affirmative action employer