MEDICAL APPOINTMENT CLERK - HANSCOM AFB, MA - TEMP

General Infomatics, Inc.; Lincoln (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & Welfare payout

Job summary

General Infomatics, Inc. is seeking a Medical Appointment Clerk for a temporary contract at Hanscom AFB, MA. The role supports scheduling for primary and specialty care within government systems and may involve calling patients or handling secure messages.

The position requires basic medical scheduling experience, 50 WPM typing, and solid English communication. On-site work with standard government processes is expected.

Qualifications

• High school diploma or GED.
• At least six months of experience in medical office scheduling.
• Typing speed of at least 50 WPM.
• Ability to operate office equipment (PCs, copiers, fax, phones).
• Knowledge of AHLTA, CHCS and/or MHS GENESIS.
• Knowledge of DEERS.
• Clear English communication.
• Excellent customer service and adaptability.
• General medical ethics and telephone etiquette.
• Reliable transportation to and from base (highly desired).

Responsibilities

• Schedules medical appointments and determines patient eligibility.
• Supports PCM by name processing for appointment access.
• Maintains appointment schedules in CHCS, AHLTA, or MHS GENESIS.
• Validates eligibility through DEERS.
• Maintains accurate patient schedules and logs.
• Receives and delivers messages to PCMs and clinic nurses.
• Lead clerk attends Access to Care Meeting when required.

Skills

High typing speed 50 WPM

Clear English communication

Excellent customer service

Adaptability

Attention to detail

Education

High school or GED

Tools

AHLTA

CHCS

MHS GENESIS

DEERS

Job description

At General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust and a commitment to excellence.

We are looking for a Medical Appointment Clerk for a temporary contract position at Hanscom AFB, MA. ((Monday to Friday, 07:30am to 4:30pm)

SUMMARY. Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

MAIN RESPONSIBILITIES AND DUTIES

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Maintains accurate and up-to-date patient schedules and logs.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in the following systems:
• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Highly desired: reliable transportation to and from base

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

SALARY AND BENEFITS

• $19.50 an hour
  • Health & Welfare payout

Come join our team!

A minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB) - ISO 9001:2015 and ISO 20000-1:2011 Certified

Gold Hire Vets Medallion - Department of Labor

Member of the Military Spouse Employment Partnership - Department of Defense

Certified Employer - Virginia Values Veterans Program - Commonwealth of Virginia

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation

Equal opportunity/Affirmative Action Employer

Must be able to pass a US government security investigation and a thorough job verification.