Medical Administrative Assistant - Patient Referrals & Care

Cardinal Health; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Job summary

Cardinal Health is seeking a Clinical Services professional to support the Oncology and clinical care delivery workflow in California. The role handles referrals, EMR documentation, scheduling, and insurance authorizations to ensure timely patient care.

The candidate will coordinate with pathology and labs, while maintaining high patient service standards. The position emphasizes accurate documentation, adherence to SOPs, and backup support for clinical MA duties as needed.

Qualifications

• Strong customer service background, preferably in healthcare environment.
• Medical Assistant Certificate from an accredited educational institution preferred.

Responsibilities

• Processes all outbound referrals in a timely manner, prioritizes urgent and STAT items appropriately.
• Ensures all pertinent paperwork regarding patient referrals is completed and documented in EMR.
• Scheduling of patient follow-ups, non-treatment related.
• Scheduling of labs and port flushes appropriately and correctly.
• Provides effective insurance authorization as needed.
• Submits all necessary documentation and proper diagnosis to insurance when submitting authorization.
• Keeps patients informed of status of referrals/authorizations.
• Demonstrates excellent customer service skills, both on the phone and in person.
• Processes genetic testing and coordinates with pathology departments to ensure proper specimens are sent.
• Complete tasks as stated in the Admin MA SOP Back up clinical MA when needed.
• Effectively completes other duties and projects as assigned.

Skills

Customer service

Education

Medical Assistant Certificate

Job description

Cardinal Health is seeking a Clinical Services professional to support the Oncology and clinical care delivery workflow in California. The role handles referrals, EMR documentation, scheduling, and insurance authorizations to ensure timely patient care.

The candidate will coordinate with pathology and labs, while maintaining high patient service standards. The position emphasizes accurate documentation, adherence to SOPs, and backup support for clinical MA duties as needed.