Medical Administrative Assistant

Greater Nashua Mental Health Center; Nashua, Northern (NH, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance Plans

HSA (Health Savings Account)

FSA (Flexible Spending Account)

Dental Insurance

Vision Insurance

Group Life / AD&D Insurance

Disability Insurance (Short & Long)

Job summary

Greater Nashua Mental Health Center is seeking a detail-oriented Medical Administrative Assistant to support the Medical Services team in Nashua, NH. The role coordinates scheduling, messages, and documentation to ensure timely access to care.

Responsibilities include scheduling visits, triage voicemails, maintain records, and provide administrative support to medical and nursing staff. The position emphasizes confidentiality and teamwork in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• Less than one year of related administrative, medical office, or customer service experience required.
• Proficiency with electronic medical record (EMR) systems.
• Knowledge of Microsoft Office products, including Outlook, Word, and Excel.
• Strong customer service and de-escalation skills.
• Excellent communication, interpersonal, organizational, and time management skills.
• Ability to multitask, prioritize, and adapt to changing workloads.
• Ability to work effectively both independently and as part of a team.
• Ability to exercise sound judgment and maintain confidentiality.

Responsibilities

• Schedule client visits and coordinate access to medical services across agency programs.
• Ensure patients are scheduled promptly following hospital discharge.
• Manage appointment cancellations utilizing Just in Time scheduling principles.
• Manage incoming phone calls and accurately document and route messages to medical and nursing staff.
• Review and triage voicemails daily.
• Coordinate document flow, medical records requests, laboratory results, and provider documentation.
• Provide administrative support to medical and nursing staff.
• Process incoming and interdepartmental mail.
• Maintain office supply inventory and support daily department operations.
• Perform additional duties and special projects as assigned by the Medical Support Staff Coordinator or Chief Medical Officer.

Skills

Customer service

De-escalation

Communication

Time management

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Outlook

Word

Excel

Job description

Description

Full-Time | On-site | Nashua, NH

Greater Nashua Mental Health is seeking a detail-oriented and client-focused Medical Administrative Assistant to join our Medical Services team. This position serves as a vital administrative resource supporting medical providers, nursing staff, and clients by coordinating scheduling, managing communications, organizing documentation, and ensuring timely access to medical services.

Want to learn more about who we are and the work we do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH

YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Questions about this opportunity?

Anthony Legere
[e-mail]
603-402-1594
603-889-6147 ext. 1594

Key Responsibilities

• Schedule client visits and coordinate access to medical services across agency programs.
• Ensure patients are scheduled promptly following hospital discharge.
• Manage appointment cancellations utilizing Just in Time scheduling principles.
• Manage incoming phone calls and accurately document and route messages to medical and nursing staff.
• Review and triage voicemails daily.
• Coordinate document flow, medical records requests, laboratory results, and provider documentation.
• Provide administrative support to medical and nursing staff.
• Process incoming and interdepartmental mail.
• Maintain office supply inventory and support daily department operations.
• Perform additional duties and special projects as assigned by the Medical Support Staff Coordinator or Chief Medical Officer.

Qualifications

• High School Diploma or GED required.
• Less than one year of related administrative, medical office, or customer service experience required.
• Proficiency with electronic medical record (EMR) systems.
• Knowledge of Microsoft Office products, including Outlook, Word, and Excel.
• Strong customer service and de-escalation skills.
• Excellent communication, interpersonal, organizational, and time management skills.
• Ability to multitask, prioritize, and adapt to changing workloads.
• Ability to work effectively both independently and as part of a team.
• Ability to exercise sound judgment and maintain confidentiality.

Why Work for Us

We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 Health Insurance Plans
• Health Reimbursement Arrangement (HRA)
• Health Plan Opt-Out Benefit
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Accident & Critical Illness Insurance
• 403(b) Retirement Plan with Agency Match
• Employee Assistance Program
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays Plus Your Birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program
• Qualifying Employer for the NH State Loan Repayment Program

Salary Range

$17.59/hr - $23.23/hr

Equal Opportunity Employer

Greater Nashua Mental Health is proud to be an Equal Opportunity Employer.