Access Associate

Greater Nashua Mental Health Center; Nashua, Northern (NH, KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance plans

HSA/FSA options

Dental Insurance

Vision Insurance

403(b) retirement plan with agency-m–t

Paid time off

Job summary

Greater Nashua Mental Health Center in Nashua, NH is seeking an Access Associate to greet clients, verify information, schedule appointments, and support front desk operations to ensure a smooth, respectful client experience.

The role involves maintaining EMR records, handling calls, collecting payments, and coordinating with staff; requires high school diploma and 1–2 years of customer service experience; proficiency with Microsoft Office and phone systems is expected.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of customer service or front desk experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check in clients, verify demographic and insurance information, and collect copayments and balances.
• Answer and route incoming calls, providing accurate information and connecting callers with appropriate staff.
• Schedule appointments and assist clients with follow-up scheduling needs.
• Maintain clinician schedules and conference room calendars as needed.
• Monitor and manage client flow in the waiting area to ensure timely service.
• Provide courteous, professional, and timely customer service to clients, families, and staff.
• Open and close the building, ensuring operational readiness and security.
• Maintain accurate records in the electronic medical record (EMR) system.
• Perform general clerical duties and support administrative functions as needed.
• Complete additional duties or special projects as assigned.

Skills

Customer service

Front desk

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Job description

Full-Time | Nashua, NH

Greater Nashua Mental Health is seeking an Access Associate to serve as the first point of contact for clients and visitors. This role supports front desk operations by greeting clients, managing appointments, handling incoming calls, and ensuring a smooth and respectful client experience. The Access Associate plays a key role in maintaining accurate client information and supporting overall clinic flow.

Want to learn more about who we are and the work we do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH

YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions about this opportunity?

Key Responsibilities

• Greet and check in clients, verify demographic and insurance information, and collect copayments and balances.
• Answer and route incoming calls, providing accurate information and connecting callers with appropriate staff.
• Schedule appointments and assist clients with follow-up scheduling needs.
• Maintain clinician schedules and conference room calendars as needed.
• Monitor and manage client flow in the waiting area to ensure timely service.
• Provide courteous, professional, and timely customer service to clients, families, and staff.
• Open and close the building, ensuring operational readiness and security.
• Maintain accurate records in the electronic medical record (EMR) system.
• Perform general clerical duties and support administrative functions as needed.
• Complete additional duties or special projects as assigned.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service, administrative, or front desk experience preferred.
• Strong customer service and interpersonal skills with a professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Ability to exercise sound judgment and problem-solving skills.
• Proficiency with Microsoft Office and multi-line phone systems.
• Ability to work independently and as part of a team with flexibility and a positive attitude.

Why Work for Us

We are looking for collaborative, curious individuals with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurance
• 403(b) Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement LeaveTuition Reimbursement
• Qualifying Employer for Public Service Loan Forgiveness

Salary Range

Salary Range: $15.99/hr - $21.15/hr

Equal Opportunity Employer

Greater Nashua Mental Health is an Equal Opportunity Employer.