Medical Administrative Assistant: Scheduling & Records

Greater Nashua Mental Health; Nashua (NH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance Plans

HRA

Plan Opt-Out

HSA

FSA

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

403(b) Retirement Plan

Employee Assistance Program

Earned Time Off

Paid Holidays

Bereavement Leave

Tuition Reimbursement

Public Service Loan Forgiveness

NH State Loan Repayment Program

Job summary

Greater Nashua Mental Health in Nashua, NH seeks a detail-oriented Medical Administrative Assistant to support medical providers, nursing staff, and clients by coordinating scheduling and managing communications. This on-site role offers comprehensive benefits and a chance to contribute to accessible care.

The position requires a High School Diploma or GED and minimal related experience, with proficiency in EMR and MS Office.

Qualifications

• High School Diploma or GED required.
• Less than one year of related administrative, medical office, or customer service experience required.
• Proficiency with electronic medical record (EMR) systems.
• Knowledge of Microsoft Office products, including Outlook, Word, and Excel.
• Strong customer service and de-escalation skills.
• Excellent communication, interpersonal, organizational, and time management skills.
• Ability to multitask, prioritize, and adapt to changing workloads.
• Ability to work effectively both independently and as part of a team.
• Ability to exercise sound judgment and maintain confidentiality.

Responsibilities

• Schedule client visits and coordinate access to medical services across agency programs.
• Ensure patients are scheduled promptly following hospital discharge.
• Manage appointment cancellations utilizing Just in Time scheduling principles.
• Manage incoming phone calls and accurately document and route messages to medical and nursing staff.
• Review and triage voicemails daily.
• Coordinate document flow, medical records requests, laboratory results, and provider documentation.
• Provide administrative support to medical and nursing staff.
• Process incoming and interdepartmental mail.
• Maintain office supply inventory and support daily department operations.
• Perform additional duties and special projects as assigned by the Medical Support Staff Coordinator or Chief Medical Officer.

Skills

EMR proficiency

MS Office

Customer service

Communication

Multitasking

Teamwork

Discretion

Independent work

Time management

Education

High School Diploma or GED

Job description

Greater Nashua Mental Health in Nashua, NH seeks a detail-oriented Medical Administrative Assistant to support medical providers, nursing staff, and clients by coordinating scheduling and managing communications. This on-site role offers comprehensive benefits and a chance to contribute to accessible care.

The position requires a High School Diploma or GED and minimal related experience, with proficiency in EMR and MS Office.