Access Associate

Greater-Nashua-Mental-Health

Nashua (NH)

On-site

USD 22,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

Health insurance (2 plans)

Health Reimbursement Arrangement

Health Savings Account

Flexible Spending Account

Dental Insurance

Vision Insurance

Group Life and AD&D Insurance

Short and Long Term Disability

Accident & Critical Illness Insurance

403(b) Retirement Plan with Agency Map

Employee Assistance Plan

Earned Time Off

Paid Extended Sick Time

10 Paid Holidays + your birthday

Bereavement Leave

Tuition Reimbursement

Public Service Loan Forgiveness

Job summary

Greater Nashua Mental Health is seeking an Access Associate to be the first point of contact for clients and visitors at the Nashua, NH site. You will greet and check in clients, verify demographics and insurance, collect copayments, and route calls to the right staff.

You will also help schedule appointments and maintain EMR records. The role requires 1–2 years of customer service or front desk experience, strong communication, and the ability to multitask in a fast-paced environment, working

Qualifications

High School Diploma or GED is required.
1–2 years of customer service, administrative, or front desk experience preferred.
Strong customer service and interpersonal skills with a professional demeanor.
Ability to multitask in a fast-paced environment and communicate clearly.

Responsibilities

Greet and check in clients and verify information; collect copayments.
Answer calls and route to appropriate staff; manage appointments.
Schedule follow-ups and maintain clinician schedules and calendars.
Monitor client flow in waiting area and ensure timely service.
Maintain records in the EMR system and perform general clerical duties.
Open/close building and ensure security; support administrative tasks.

Skills

Customer service

Administrative support

Microsoft Office

Multi-line phones

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

EMR system

Job description

Full-Time | Nashua, NH

Greater Nashua Mental Health is seeking an Access Associate to serve as the first point of contact for clients and visitors. This role supports front desk operations by greeting clients, managing appointments, handling incoming calls, and ensuring a smooth and respectful client experience. The Access Associate plays a key role in maintaining accurate client information and supporting overall clinic flow.

Want to learn more about who we are and the work we do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH

YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions about this opportunity?

Key Responsibilities

Greet and check in clients, verify demographic and insurance information, and collect copayments and balances.
Answer and route incoming calls, providing accurate information and connecting callers with appropriate staff.
Schedule appointments and assist clients with follow-up scheduling needs.
Maintain clinician schedules and conference room calendars as needed.
Monitor and manage client flow in the waiting area to ensure timely service.
Provide courteous, professional, and timely customer service to clients, families, and staff.
Open and close the building, ensuring operational readiness and security.
Maintain accurate records in the electronic medical record (EMR) system.
Perform general clerical duties and support administrative functions as needed.
Complete additional duties or special projects as assigned.

Qualifications

High School Diploma or GED required.
1–2 years of customer service, administrative, or front desk experience preferred.
Strong customer service and interpersonal skills with a professional demeanor.
Ability to multitask and work effectively in a fast-paced environment.
Excellent communication skills, both verbal and written.
Ability to exercise sound judgment and problem-solving skills.
Proficiency with Microsoft Office and multi-line phone systems.
Ability to work independently and as part of a team with flexibility and a positive attitude.

Why Work for Us

We are looking for collaborative, curious individuals with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including: