Customer Service Representative âEUR" Marion, IN

Maximus; Marion (IN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid time off

Disability insurance - short & long

HSA benefits

Tuition reimbursement

Employee discounts

Wellness program

Job summary

Maximus is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP, and TANF programs. You will assist customers by answering queries, handling complaints, and troubleshooting issues to ensure timely resolutions and high satisfaction.

The role includes processing applications and performing case maintenance in the state eligibility system. Work is onsite in Marion, Indiana, with an 8:00 AM to 4:30 PM schedule Monday through

Responsibilities

• Handle high-volume inbound calls about Medicaid, SNAP, and TANF programs.
• Process applications and perform case maintenance in the state eligibility system.

Job description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back‑to‑back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package

• Class Start Date: August 21, 2026
• Location: Onsite - Marion, IN
• Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
• Base rate $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.