Medicaid Provider Support Specialist (Austin, 9-Month Contract)

Us Tech Solutions; Austin (TX); On-site; USD 26,000 - 28,000; Part time

Job summary

US Tech Solutions in Austin, TX is seeking a dedicated Contact Center Specialist to support Medicaid providers and clients. You will handle inquiries, document interactions, and escalate complex issues in a fast-paced environment.

This 9-month contract pays $19.00–$20.45 per hour, with an 8-hour shift between 7:00 AM and 7:00 PM, Monday to Friday. US Tech Solutions is an Equal Opportunity Employer.

Qualifications

• Minimum six months of recent experience in a high-volume contact center/call center environment.

Responsibilities

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Skills

Six months experience

Microsoft Office

Tools

Microsoft Office

Job description

US Tech Solutions in Austin, TX is seeking a dedicated Contact Center Specialist to support Medicaid providers and clients. You will handle inquiries, document interactions, and escalate complex issues in a fast-paced environment.

This 9-month contract pays $19.00–$20.45 per hour, with an 8-hour shift between 7:00 AM and 7:00 PM, Monday to Friday. US Tech Solutions is an Equal Opportunity Employer.