Customer Service Representative # 26-25300

Us Tech Solutions; Austin (TX); On-site; USD 26,000 - 28,000; Part time

Job summary

US Tech Solutions in Austin, TX is seeking a dedicated Contact Center Specialist to support Medicaid providers and clients. You will handle inquiries, document interactions, and escalate complex issues in a fast-paced environment.

This 9-month contract pays $19.00–$20.45 per hour, with an 8-hour shift between 7:00 AM and 7:00 PM, Monday to Friday. US Tech Solutions is an Equal Opportunity Employer.

Qualifications

• Minimum six months of recent experience in a high-volume contact center/call center environment.

Responsibilities

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Skills

Six months experience

Microsoft Office

Tools

Microsoft Office

Job description

$19.00-$20.45 per hour

Austin, TX

Contract

Duration: 09 Months

Role Overview:

We are seeking a dedicated and skilled Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

Key Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.

• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.

• Document all interactions in clear and concise online logs for accurate record-keeping.

• Transfer callers to appropriate Call Center units when necessary.

• Meet and exceed individual performance standards, including strict attendance and productivity metrics.

• Assist with problem resolution and escalat complex issues as needed.

• Perform additional duties as assigned by management.

Required Skills:

• A minimum of six months of recent experience in a high-volume contact center/call center environment.

Preferred Skills:

• Proficiency in Microsoft Office tools (Word, Excel, Outlook).

• Strong multitasking abilities and organizational skills.

Work Schedule:

• Monday – Friday

• 8-hour shift between 7:00 AM – 7:00 PM

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.

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