Operations and Staff Development Division Director

JCI; Smithfield (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

On-site wellness clinic

Telehealth program

NC Retirement System

401(k) match

Paid leave & holidays

Tuition reimbursement

Job summary

Johnston County Department of Social Services seeks an Operations and Staff Development Division Director to oversee policies, procedures, and staff development across Child Welfare, Adult & Family Services, and Economic Services. This role drives QA, training, and digitization initiatives while coordinating with state and county partners.

The position blends social work leadership with project management, ensuring federal/state mandates are met and services are delivered efficiently.

Qualifications

• Master's degree in social work is required or equivalent.
• Experience supervising staff is required.
• Strong knowledge of social services programs and administration.

Responsibilities

• Lead agency projects and ensure regulatory compliance.
• Coordinate cross-functional teams and improve processes.
• Oversee staff development and QA for child and adult services.

Skills

Casework supervision

Policy interpretation

Team leadership

Education

Master's degree in social work

Bachelor's degree in social work

Job description

Johnston County is an Equal Opportunity Employer.

Description

Johnston County Department of Social Services is seeking a highly skilled and strategic Operations and Staff Development Division Director to oversee the agency’s operational policies and procedures and ensure that staff are effectively implementing and compliant with county, state and federal mandates. This position will manage a blended team of social work and eligibility professionals. This role will also oversee the staff development department which includes Child Welfare, Adult & Family Services, Economic & Medicaid Services training staff, and the Quality Assurance department for child welfare and adult services. Additionally, this role serves as the primary project lead for the agency initiatives, including facility transition management and the agency wide document digitalization projects and compliance oversight.

State Title: Social Worker Program Admin I

Duties and Responsibilities

• This positions leads key agency projects, evaluates service quality and ensures state and federal regulatory compliance.
• Provides administrative support for the overall functioning of the agency, monitor and analyze compliance findings, formulation and implementing corrective action plans when needed.
• Lead agency-wide initiatives from initiation through evaluation, coordinate cross-functional teams, and manage business processes improvement timelines, benchmarks, and communication plans.
• Assist with coordinating for staff relocation to the new building
• Oversee the records digitization & retention, ensure data security/integrity during digitization, conduct audits, and maintain the records retention/destruction program in compliance with federal, state, and HIPAA mandates.
• Write, update, and assist with implementing Standard Operational Procedures (SOPs) and operational guides to improve service outcomes and efficiency.
• Monitor agency program performance, case review trends, compliance findings, and established benchmarks.
• Lead QA reviews across Children and Adult Services, implementing solutions and corrective action plans for identified gaps.
• Reporting & Collaboration: Prepare performance and compliance reports for DSS leadership, state agencies, and governing boards; attend monthly Social Services Board meetings.
• Department Oversight: Oversee, develop, and deliver training programs across Children Services, Adult & Family Services, and Economic Services.
• Conduct monthly supervision and performance evaluations for CQI team members; serve on interview panels, select candidates, and make hiring recommendations.
• Ability to apply fundamental concepts of social work theories.
• Demonstrated ability to interpret policies, evaluate workflow efficiency, and collaborate with internal/external partners and state/regional committees.

Knowledge, Skills And Abilities

• Thorough knowledge of methods and principles of casework supervision and training.
• Thorough knowledge of social work principles, techniques, and practices and applications to casework and community problems.
• Considerable knowledge of the laws, regulations, and policies which govern social services programs.
• Considerable knowledge of the principles and techniques of public administration, including personnel administration, budgeting, and office management.
• Skill in directing a staff of social workers and supervisors and related professionals and students engaged in a variety of services.

Desired Education and Experience

Master's degree from an accredited school of social work and four years of social work or counseling experience, two of which were supervisory; or bachelor's degree in social work and five years of social work or counseling experience, two of which were supervisory; or bachelor's degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and six years of social work or counseling experience, two of which were supervisory; or an equivalent combination of training and experience.

Preferred Education

Master’s degree from an accredited school of social work and minimum five years of supervisory experience in a child welfare agency. Experience with project management, an innovative and transformational leader, experience supervising a blended team, knowledge of eligibility services and strong background monitoring, auditing and state and federal mandates.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

• Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages.
• Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
• Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
• This description applies to benefits eligible positions.